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- Tasks: Lead a dynamic team to deliver exceptional customer experiences daily.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic rewards package with added perks for you and your loved ones.
- Why this job: Be part of an inclusive culture that empowers you to be your authentic self.
- Qualifications: Experience in fast-paced environments and team management is essential.
- Other info: We support your application journey with adjustments as needed.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Summary
Location
Liverpool
Job Type
Full Time
Posted Date
27-Aug-2025
Ref #
69082
As a Store Leader you\’ll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK\’s biggest companies too.
Diverse, high performing teams – jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can\’t wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we\’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance
- Experience of Budgets and Profit and Loss responsibility
- Experience delivering first class customer experiences through a highly engaged team
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for
We\’d also love you to bring;
- Strong communication and listening skills
- The ability to change and adapt to the business needs
- Experience in using systems and following processes
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What\’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we\’d love to learn more about you as a person and your experience to date. Once you\’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversations and an interview.
When you apply, you\’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Store Leader Liverpool New Mersey employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Leader Liverpool New Mersey
✨Tip Number 1
Familiarise yourself with Virgin Media O2's core values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you can embody these values in your leadership style.
✨Tip Number 2
Prepare specific examples from your past experiences where you've successfully managed a team in a fast-paced environment. Highlight how you motivated your team and improved customer experiences, as this will resonate well with the role's requirements.
✨Tip Number 3
Research the latest trends in retail management and customer engagement strategies. Being knowledgeable about current practices will not only impress your interviewers but also show that you're proactive and ready to bring innovative ideas to the team.
✨Tip Number 4
Network with current or former employees of Virgin Media O2 on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Store Leader Liverpool New Mersey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managing teams and delivering customer experiences. Use specific examples that demonstrate your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention how you align with Virgin Media O2's core values and how you can contribute to creating a motivated team and enhancing customer experiences.
Highlight Relevant Experience: Clearly outline your experience in fast-paced environments and your accountability for team performance. Include any experience with budgets and profit and loss responsibilities, as these are key aspects of the role.
Showcase Communication Skills: Since strong communication is essential for this role, provide examples of how you've effectively communicated with your team and customers in previous positions. This will demonstrate your ability to adapt and lead effectively.
How to prepare for a job interview at Virgin Media O2
✨Show Your Leadership Skills
As a Store Leader, you'll be managing a team. Be prepared to discuss your previous experiences in leading and motivating teams. Share specific examples of how you've inspired your team members and improved their performance.
✨Emphasise Customer Experience
Virgin Media O2 places a strong emphasis on customer satisfaction. Be ready to talk about how you've delivered exceptional customer experiences in the past and how you plan to continue doing so in this role.
✨Demonstrate Financial Acumen
Since the role involves budget and profit responsibility, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets or improved profitability in previous roles, using data to support your decisions.
✨Prepare for Behavioural Questions
Expect questions that assess your adaptability and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you've successfully navigated challenges in fast-paced environments.
