At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and beloved mobile brand.
- Benefits: Enjoy a fantastic rewards package with benefits for you and your loved ones.
- Other info: Embrace a culture of inclusivity and personal growth at Virgin Media O2.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and managing teams with passion.
The predicted salary is between 30000 - 40000 £ per year.
As a Store Manager you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Store Manager Hanley in Stafford employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that empowers our Store Managers to lead dynamic teams. With a focus on personal development and a comprehensive benefits package, we ensure our employees feel valued and supported in their roles, making every day rewarding for both staff and customers alike. Join us in shaping the future of connectivity while enjoying the perks of working with one of the UK's largest and most beloved brands.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Hanley in Stafford
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture so you can show how you align with them during your interviews. This will help you stand out as someone who truly gets what they're all about.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully managed a team or improved customer experiences. We want to hear about your passion and drive, so be ready to share those moments that showcase your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Store Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Virgin Media O2 family!
We think you need these skills to ace Store Manager Hanley in Stafford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for retail and team management shine through. We want to see how you can inspire and motivate a team, so share specific examples of how you've done this in the past!
Be Customer-Centric:Remember, putting the customer at the heart of everything is key! Use your application to highlight experiences where you've delivered exceptional customer service and how you plan to continue that in our store.
Highlight Your Experience:Make sure to detail your experience managing budgets and driving performance. We love numbers, so if you've improved sales or efficiency, don’t hesitate to brag about it in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O2
✨Know Your Values
Before the interview, take some time to understand Virgin Media O2's core values. Think about how your personal values align with theirs and be ready to share examples of how you've embodied similar principles in your previous roles.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and motivate your team. Prepare specific examples of how you've successfully managed a team in the past, focusing on your coaching techniques and how you’ve driven performance and engagement.
✨Customer-Centric Mindset
Be prepared to discuss how you put customers at the heart of your decisions. Share stories that highlight your commitment to delivering exceptional customer experiences and how you’ve encouraged your team to do the same.
✨Data-Driven Decisions
Familiarise yourself with key metrics relevant to retail management, such as footfall and trading hours. Be ready to discuss how you've used data to improve efficiency and drive revenue growth in your previous roles.
