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- Tasks: Provide top-notch support to Virgin Media O2 Business customers via phone and digital channels.
- Company: Join the UK's fastest broadband network and best-loved mobile brand.
- Benefits: Enjoy a fantastic reward package with flexible working options and personal development opportunities.
- Why this job: Make a real difference by helping businesses thrive with exceptional customer service.
- Qualifications: Experience in customer service, strong communication skills, and a knack for problem-solving.
- Other info: Be part of an inclusive culture that celebrates diversity and empowers everyone.
The predicted salary is between 28800 - 43200 £ per year.
The Direct Customer Care Team of VMO2 are excited to share an opening for a highly skilled Support Representative to provide telephone and digital based support for Virgin Media O2 Business customers. From Small-Medium businesses upwards, requiring standard and enhanced levels of service support you will be handling customer service‑related needs and owning the queries through to resolution via case management. In addition, this role provides key support to the Account and Service Management teams.
Who we are: The UK’s fastest broadband network. The nation’s best‑loved mobile brand. And, one of the UK’s biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.
Our ways of working: We’re a flexible‑first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person. That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross‑functional projects, or away days – anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.
Accessible, inclusive and equitable for all: Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves:
- Relevant experience in a customer service role preferably in a business‑to‑business environment.
- Experience in Customer care/service.
- Ability to use multiple systems and interpret technical information to relay back to customers.
- To be able to keep up to date with daily information changes across all products and processes and ensure these changes are adhered to when dealing with the customer.
The other stuff we are looking for:
- Excellent written and verbal communication skills.
- A good understanding of product portfolios of Virgin Media Business.
- Approachable and polite to deliver a truly responsive service.
- Flexible and resilient to absorb the frequently changing demands of the role.
- Honest and tenacious to cut through process where necessary to deliver on commitments.
What’s in it for you: Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps: If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a one‑stage interview. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Customer Support Representative in Sheffield employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values, products, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you're proactive and serious about joining the Virgin Media O2 family.
We think you need these skills to ace Customer Support Representative in Sheffield
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your relevant experience in customer service, especially in a business-to-business environment. We want to see how you've handled customer queries and resolved issues in the past!
Be Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate excellent written communication skills, so make sure your application reflects that by avoiding jargon and being straightforward.
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific skills or experiences that align with what we’re looking for, like your ability to adapt to changing demands and your understanding of Virgin Media's product portfolio.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the Virgin Media O2 family!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's products and services. Being able to discuss their offerings confidently will show that you're genuinely interested in the role and can handle customer queries effectively.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a Customer Support Representative. Make sure to ask clarifying questions if needed, showing that you value understanding the customer's needs.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key, prepare examples of how you've successfully communicated with customers in the past. Use clear and concise language when answering questions to reflect this skill.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific customer service scenarios. Think about your past experiences and be ready to explain how you resolved issues, demonstrating your problem-solving abilities and resilience.