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- Tasks: Provide top-notch support to business customers via phone and digital channels.
- Company: Leading telecommunications company based in Sheffield with a strong reputation.
- Benefits: Comprehensive benefits package and a supportive work environment.
- Why this job: Join a dynamic team and help businesses thrive with your expertise.
- Qualifications: Previous customer service experience, especially in B2B, is essential.
- Other info: On-site role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading telecommunications company in Sheffield is seeking an experienced Support Representative. In this role, you'll provide telephone and digital support to business customers, ensuring queries are resolved efficiently.
We're looking for candidates with prior customer service experience, especially in a B2B context, who can interpret technical information. This position requires on-site attendance five days a week and offers a comprehensive benefits package.
B2B Customer Support Specialist (On-Site) in Sheffield employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Customer Support Specialist (On-Site) in Sheffield
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common B2B issues and how you'd resolve them. Role-playing with a friend can help you articulate your thought process clearly and confidently during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer support.
We think you need these skills to ace B2B Customer Support Specialist (On-Site) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a B2B context. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the B2B Customer Support Specialist role. Share specific examples of how you've resolved customer queries efficiently in the past.
Showcase Your Technical Skills: Since this role involves interpreting technical information, make sure to mention any relevant technical skills or experiences. We love candidates who can bridge the gap between tech and customer support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you brush up on the telecommunications industry and the specific services the company offers. Being able to discuss their products and how they benefit businesses will show that you're genuinely interested and knowledgeable.
✨Showcase Your B2B Experience
Prepare examples from your previous roles where you've successfully handled B2B customer queries. Highlight any technical issues you've resolved and how you communicated solutions effectively to clients.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a support role. Make sure to ask clarifying questions and summarise what the interviewer says to show you’re engaged and understand their needs.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios during the interview. Practice responding to common customer queries or complaints. This will help you showcase your problem-solving skills and ability to remain calm under pressure.