At a Glance
- Tasks: Lead partner success and service experience for Fixed Wholesale Partners at Virgin Media O2.
- Company: Join Virgin Media O2, a leader in connectivity and innovation.
- Benefits: Enjoy a comprehensive rewards package with added extras for you and your loved ones.
- Other info: Inclusive workplace focused on equity and supporting your authentic self.
- Why this job: Make a real impact by enhancing partner relationships and driving service transformation.
- Qualifications: Proven senior leadership in service management and strong commercial acumen required.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Manager, Partner Success – Service Experience & Trust owns the full in-life lifecycle for Fixed Wholesale Partners here at Virgin Media O2 (VMO2) — ensuring seamless onboarding into the portfolio, strong relationship development, proactive service management, and a mature governance model that drives trust and long-term growth. You will design and implement a bold service experience strategy that underpins partner satisfaction, strengthens trust, and delivers measurable improvements in revenue, TCV, churn, and operational performance.
A strategic, influential leader, you will act as the senior Voice of the Partner, driving structured service transformation, influencing senior stakeholders, and leading a high-performing team to deliver best-in-class partner experience. Partner relationships are key. With your strong people, service and sales skills you will create, nurture and develop Partner relationships, leading by example in driving face-to-face partner interactions, enabling us to be the Partner of choice for our customers.
The must haves:
- Proven Senior leadership experience in service management, partner success, or strategic customer operations.
- Strong track record of owning complex customer or partner lifecycles.
- Previous success in a role requiring strong commercial and financial knowledge, with a track record of negotiating and delivering significant sales opportunities.
- Demonstrable track record of designing and landing service strategies.
- Significant experience leading programmes of improvement and change.
- Data-led decision maker with proven experience in forecasting, insight, VOC/NPS, and performance analytics.
- Previous success in a role requiring you to produce polished, senior-level visual materials, business cases and supporting documentation.
The other stuff we are looking for:
- A transformation focus/mind-set.
What's in it for you:
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Accessible, inclusive and equitable for all. Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
Senior Manager, Partner Success – Service Experience & Trust employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer that champions inclusivity and equity, ensuring every team member can thrive. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package supports your well-being and personal growth. Join us in a role where you can make a meaningful impact on partner success and service experience, all within a dynamic environment that values your contributions and encourages your authentic self.
