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- Tasks: Ensure voice services meet customer expectations through rigorous testing and validation.
- Company: Join a leading tech company focused on quality and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on problem-solving and innovation.
- Why this job: Make a real difference in customer experience by safeguarding voice service quality.
- Qualifications: Strong knowledge of SIP, RTP, VOIP, and IPv6 required.
The predicted salary is between 45000 - 55000 £ per year.
As a CPE Test Engineer, you’ll play a critical role in making sure our voice services work exactly as our customers expect them to, every time they pick up the phone. Sitting within our Technology Products Connectivity team, this role is all about protecting quality. You’ll be at the heart of how we test, validate and improve voice services across our consumer and business CPE estate, helping to ensure new hardware and firmware releases are robust, reliable and ready for real-world use.
In this role, you’ll lead CPE voice testing throughout engineering build, pre-trial and trial phases, working closely with engineering, trials and operations teams to identify issues early and drive them through to resolution. You’ll combine hands-on technical investigation with a strong understanding of automation, using modern tools and practices to ensure test quality and reliability. You’ll also support in-life issue investigations, with a problem-solving mindset, combined with a strong collaborative approach to help bring clarity to complex problems and helping to safeguard the experience of millions of customers.
Qualifications
- Strong understanding of SIP, RTP and VOIP call flows
- Good understanding of IPv6
Senior CPE Test Engineer employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CPE Test Engineer
✨Tip Number 1
Network with industry professionals! Reach out to people in your field on LinkedIn or at tech meetups. We can learn a lot from their experiences and maybe even get a foot in the door for that Senior CPE Test Engineer role.
✨Tip Number 2
Prepare for technical interviews by brushing up on your SIP, RTP, and VOIP knowledge. We should practice explaining complex concepts clearly, as this will show our problem-solving mindset and collaborative approach.
✨Tip Number 3
Don’t underestimate the power of mock interviews! We can set up practice sessions with friends or mentors to get comfortable with common questions and scenarios related to CPE testing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have insider tips and updates on new roles that might be perfect for you.
We think you need these skills to ace Senior CPE Test Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior CPE Test Engineer role. Highlight your experience with SIP, RTP, and VOIP call flows, as well as any relevant projects that showcase your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about voice services and how your background makes you a perfect fit for our team. Don’t forget to mention your collaborative approach and any hands-on testing experience.
Showcase Your Technical Skills: In your application, be sure to highlight your understanding of automation and modern testing tools. We want to see how you’ve used these skills in past roles to improve test quality and reliability, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Virgin Media O2
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SIP, RTP, and VOIP call flows. Be ready to discuss how these technologies work and their importance in ensuring quality voice services. We recommend preparing some examples from your past experiences where you successfully applied this knowledge.
✨Showcase Your Problem-Solving Skills
Since the role involves tackling complex issues, be prepared to share specific instances where you've identified and resolved technical problems. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process.
✨Familiarise Yourself with Automation Tools
As automation is key in testing, make sure you know the modern tools and practices used in the industry. We recommend researching popular testing frameworks and being ready to discuss how you've used them in previous roles or how you would apply them in this position.
✨Collaborate and Communicate
This role requires a strong collaborative approach, so be prepared to talk about how you've worked with cross-functional teams in the past. We suggest thinking of examples that highlight your communication skills and ability to bring clarity to complex problems, as this will resonate well with the interviewers.