At a Glance
- Tasks: Oversee credit risk management and ensure compliance with regulations while enhancing customer experience.
- Company: Join Virgin Media O2, a leader in innovative telecommunications with a focus on inclusivity.
- Benefits: Enjoy Bupa healthcare, generous holiday, birthday off, and exclusive discounts.
- Other info: Flexible hybrid working and opportunities for personal and professional growth.
- Why this job: Shape the future of credit risk management and make a real impact on customer outcomes.
- Qualifications: Experience in operational or credit risk within regulated environments and strong data analysis skills.
The predicted salary is between 60000 - 75000 £ per year.
This role sits at the heart of how we manage customer credit at Virgin Media O2, with a clear focus on strong customer outcomes, effective controls and regulatory confidence. As Risk and Operational Control Manager for Credit Risk, you will provide oversight of our end-to-end credit proposition, ensuring it operates safely, compliantly and in line with Consumer Duty expectations while supporting a seamless customer experience.
You will work across Credit Risk, Operations, Technology, Finance and our supplier network to identify and manage operational and conduct risks, using insight and data to drive continuous improvement. The role combines governance, control design and leadership, with responsibility for strengthening risk frameworks, supporting supplier performance and leading an in-house underwriting team. It offers broad visibility, influence and the opportunity to shape how credit risk is managed across the business.
Must Haves
- Experience in operational risk, credit risk, conduct or compliance within a regulated environment
- Strong understanding of customer outcomes and regulatory frameworks such as Consumer Duty
- Proven ability to design, embed and manage risk and control frameworks
- Confidence using management information and data to inform decisions and governance
- Experience working across multiple teams and with third-party suppliers
Nice To Haves
- Experience leading or developing underwriting or operational teams
- Exposure to credit operations across multiple customer channels
- Experience supporting audits and regulatory assurance activity
- Background in supplier performance or cost optimisation
- Strong stakeholder management at senior level
What's in it for you?
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
We’ll also give you access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Risk and Operational Control Manager – Credit Risk employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a hybrid and flexible working environment across the UK, we offer comprehensive benefits including Bupa healthcare, generous holiday allowances, and unique perks like electric vehicle leasing and exclusive discounts. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional development while ensuring that every team member feels valued and supported in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Risk and Operational Control Manager – Credit Risk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Virgin Media O2. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit risk and operational control. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used management information to drive decisions in past roles. This is key for the Risk and Operational Control Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Risk and Operational Control Manager – Credit Risk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Risk and Operational Control Manager. Highlight your experience in operational risk and credit risk, and don’t forget to mention any relevant regulatory frameworks you’ve worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer outcomes and how your skills align with our mission at Virgin Media O2. Keep it engaging and personal!
Showcase Your Data Skills:Since this role involves using data to drive decisions, make sure to highlight your experience with management information. Share specific examples of how you've used data to improve processes or outcomes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Virgin Media O2
✨Know Your Risk Frameworks
Make sure you brush up on your knowledge of risk and control frameworks, especially those related to credit risk and compliance. Be ready to discuss how you've designed or managed these frameworks in the past, as this will show your understanding of the role's requirements.
✨Showcase Your Data Skills
Since the role involves using management information and data to inform decisions, prepare examples of how you've used data to drive improvements in previous roles. This could be anything from enhancing customer outcomes to optimising supplier performance.
✨Demonstrate Stakeholder Management
Think about your experiences working with senior stakeholders and third-party suppliers. Be prepared to share specific instances where you've successfully navigated complex relationships or led cross-functional teams to achieve a common goal.
✨Align with Consumer Duty Expectations
Familiarise yourself with the Consumer Duty framework and be ready to discuss how it impacts customer outcomes. Highlight any relevant experience you have in ensuring compliance with regulatory standards, as this will resonate well with the interviewers.
