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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges in a vibrant retail environment.
- Company: Join Virgin Media O2, where connections matter and teamwork thrives.
- Benefits: Competitive salary, private medical cover, generous leave policies, and excellent pension scheme.
- Why this job: Be the friendly face that makes every customer interaction special and impactful.
- Qualifications: Passion for customer service, great communication skills, and a positive team spirit.
- Other info: Opportunity to grow in a supportive environment with a focus on technology.
The predicted salary is between 20700 - 28200 £ per year.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
The must haves
The other stuff we are looking for
What\’s in it for you
A competitive salary of £24,587 per year
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Retail Service Advisor, 38 hours, Nottingham employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, Nottingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2’s values and culture. This way, you can show how your passion for customer service aligns with their mission to create memorable moments.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling tricky conversations and showcasing your problem-solving skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Show your genuine enthusiasm for technology and helping customers, as this is what makes you stand out as a Retail Service Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Retail Service Advisor, 38 hours, Nottingham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about making connections and creating memorable experiences for customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Retail Service Advisor role. We love seeing how your background aligns with our values!
Be Authentic: Don’t be afraid to let your personality come through in your writing. We’re looking for genuine people who can bring energy and empathy to our team, so be yourself!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey with Virgin Media O2.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's products and services. Understand how they connect people and enhance their lives. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you turned a negative situation into a positive one, as this aligns perfectly with what they're looking for.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond thoughtfully. This is crucial for a Retail Service Advisor role, as understanding customer needs is key to providing great service.
✨Bring the Energy
Remember, this role is all about making connections! Show your enthusiasm and positivity throughout the interview. A friendly attitude can go a long way in making a memorable impression.
