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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, where connections matter and teamwork thrives.
- Benefits: Competitive salary, private medical cover, generous leave policies, and a great pension scheme.
- Why this job: Make a real impact by helping customers stay connected and happy.
- Qualifications: Passion for customer service, great communication skills, and a team player attitude.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
The predicted salary is between 19700 - 29200 £ per year.
Overview
Location: Milton Keynes
Job Family: Retail
Job Type: Full Time
Posted Date: 15-Jan-2026
Make moments matter. Be the reason someone chooses to stay connected. You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
The must haves
- A genuine passion for delivering brilliant customer service
- Great communication and problem-solving skills
- Confidence in handling challenging conversations with care and professionalism
- A team player who brings positivity and energy to every shift
The other stuff we are looking for
- A genuine interest in technology and how it can make life better
- Previous experience in retail, sales, or customer service (though not essential)
- A proactive attitude and team spirit to thrive in a collaborative environment
What’s in it for you
- A competitive Salary of £24,587 per year
- Private medical cover
- Market-leading leave policies – maternity, paternity, neonatal, and carers leave
- 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
- An excellent pension scheme, matching up to 10%
- Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark? This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Service Advisor, 38 hours, Milton Keynes employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This way, you can show how your passion for customer service aligns with their mission to create memorable moments.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling tricky conversations during the interview.
✨Tip Number 3
Bring your energy! When you walk into that interview, let your enthusiasm shine through. Remember, they’re looking for someone who can bring positivity and energy to every shift, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making those connections happen.
We think you need these skills to ace Retail Service Advisor, 38 hours, Milton Keynes
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application to the Retail Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the market. This will help you connect your answers to their mission of creating memorable customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you turned a negative situation into a positive one. This will demonstrate your ability to handle challenging conversations with care and professionalism.
✨Be Energetic and Engaging
As a Retail Service Advisor, your energy and enthusiasm are key. Practice greeting people warmly and maintaining a positive attitude throughout the interview. This will reflect how you would interact with customers in-store.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate successes. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
