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For Companies At a Glance
- Tasks: Create memorable moments for customers and solve their tech challenges with confidence.
- Company: Join Virgin Media O2, where real connections matter.
- Benefits: Competitive salary, private medical cover, and generous leave policies.
- Why this job: Make a real impact by turning everyday interactions into standout experiences.
- Qualifications: Passion for customer service and great communication skills required.
- Other info: Enjoy a supportive environment with excellent career growth opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
The must haves
The other stuff we are looking for
What\’s in it for you
A competitive salary of £24,587 per year
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Retail Service Advisor, 38 hours, Meadowhall employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, Meadowhall
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2’s values and culture. This way, you can show how your passion for customer service aligns with their mission to create standout moments.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling tricky conversations and showcase your problem-solving skills during the interview.
✨Tip Number 3
Bring your energy! When you walk into that interview, let your enthusiasm shine through. Remember, they’re looking for someone who can bring warmth and positivity to every customer interaction, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Retail Service Advisor, 38 hours, Meadowhall
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and energy into your words. Remember, we’re all about making connections!
Tailor Your Application: Make sure to tailor your application to the role of Retail Service Advisor. Highlight your customer service experience and problem-solving skills, as these are key to creating those standout moments we value at Virgin Media O2.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to really understand Virgin Media O2's values and what they stand for. Familiarise yourself with their services and how they connect with customers. This will help you demonstrate your genuine interest in the company and show that you're ready to embody their brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you turned a negative situation into a positive one. This will highlight your problem-solving skills and your ability to handle challenging conversations with care and professionalism.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you can engage in a two-way conversation by asking follow-up questions or clarifying points. This not only demonstrates your communication skills but also reflects your empathy and genuine interest in understanding others.
✨Bring Energy and Positivity
As a Retail Service Advisor, your energy and positivity are key! Make sure to convey your enthusiasm during the interview. Smile, maintain good eye contact, and use an upbeat tone. This will help you connect with the interviewer and give them a taste of the friendly face you’ll be for customers.
