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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges in a vibrant retail environment.
- Company: Join Virgin Media O2, where connections matter and teamwork thrives.
- Benefits: Competitive salary, private medical cover, generous leave policies, and excellent pension scheme.
- Why this job: Make a real impact by helping customers stay connected and enjoying a rewarding career.
- Qualifications: Passion for customer service, great communication skills, and a positive team spirit.
- Other info: Dynamic role with opportunities for growth and development in a supportive team.
The predicted salary is between 24587 - 24587 £ per year.
Summary
Make moments matter. Be the reason someone chooses to stay connected.
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation. You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable. Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high‑performing team.
Responsibilities
- Greet every customer with warmth, energy, and genuine interest.
- Handle everything from account queries to tech challenges, always putting the customer first.
- Listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Show customers the benefits of staying connected with Virgin Media O2.
- Follow our policies, flag risks, and protect both our customers and the business.
Qualifications
- A genuine passion for delivering brilliant customer service.
- Great communication and problem‑solving skills.
- Confidence in handling challenging conversations with care and professionalism.
- A team player who brings positivity and energy to every shift.
Other desirable skills
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits
- Competitive salary of £24,587 per year.
- Private medical cover.
- Market‑leading leave policies – maternity, paternity, neonatal, and carers leave.
- 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days.
- Excellent pension scheme, matching up to 10%.
- Wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark? This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Service Advisor, 38 hours, London - Westfield White City employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, London - Westfield White City
✨Tip Number 1
Get to know the company culture! Before your interview, check out Virgin Media O2's social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will boost your confidence and help you articulate your passion for customer service and tech.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your energy and enthusiasm shine through. Remember, they want someone who can bring positivity to the team and make customers feel welcome.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested in the role and gives you another chance to express your excitement about joining the Virgin Media O2 family.
We think you need these skills to ace Retail Service Advisor, 38 hours, London - Westfield White City
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making connections and helping people, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the job description. Use keywords from the posting, like 'energy', 'empathy', and 'expertise', to show us you understand what we're looking for.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Share a bit about who you are and why you’re excited about the role – it helps us get to know you better.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve turned a challenging situation into a positive outcome. Highlight your communication skills and how you put the customer first in every interaction.
✨Demonstrate Team Spirit
Virgin Media O2 values teamwork, so be ready to discuss how you collaborate with others. Share instances where you’ve worked as part of a team to achieve a common goal or celebrate a win. This will show that you’re not just a lone wolf but someone who thrives in a supportive environment.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during your interview, where you might have to handle a mock customer query or tech challenge. Approach these scenarios with energy and empathy, demonstrating your problem-solving skills and ability to stay calm under pressure. This is your chance to shine!