Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, a leader in connectivity and customer service.
- Benefits: Competitive salary, private medical cover, generous leave policies, and excellent pension scheme.
- Why this job: Make a real impact by connecting people and enhancing their lives through technology.
- Qualifications: Passion for customer service, great communication skills, and a team player attitude.
- Other info: Opportunity to thrive in a collaborative environment with career growth potential.
The predicted salary is between 20000 - 30000 £ per year.
Retail Service Advisor – 38 Hours – London – O2 at The O2
Join to apply for the Retail Service Advisor role at Virgin Media O2.
Location: London
Job Family: Retail
Job Type: Full Time
Posted Date: 15-Oct-2025
Make moments matter. Be the reason someone chooses to stay connected.
Who we are. At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
The Must Haves
- A genuine passion for delivering brilliant customer service.
- Great communication and problem‑solving skills.
- Confidence in handling challenging conversations with care and professionalism.
- A team player who brings positivity and energy to every shift.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s In It For You
- A competitive Salary of £24,587 per year.
- Private medical cover.
- Market‑leading leave policies – maternity, paternity, neonatal, and carers leave.
- 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
- Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next Steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark? This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
#J-18808-Ljbffr
Retail Service Advisor, 38 hours, London - O2 at The O2 employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, London - O2 at The O2
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This way, you can show how your passion for customer service aligns with their mission to create memorable moments.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling tricky conversations during the interview.
✨Tip Number 3
Be yourself! When you’re in the interview, let your personality shine through. Show your enthusiasm for technology and how it can enhance customer experiences – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace Retail Service Advisor, 38 hours, London - O2 at The O2
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making connections and creating memorable moments for our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Retail Service Advisor role. We love seeing how your skills can contribute to our team!
Be Authentic: Don’t be afraid to let your personality come through in your writing. We’re looking for team players who bring positivity and energy, so show us who you are and why you’d be a great fit!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on this exciting journey with Virgin Media O2!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to really understand Virgin Media O2's values and what they stand for. Familiarise yourself with their products and services, and think about how you can contribute to creating those standout moments for customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you turned a negative situation into a positive one, as this will demonstrate your problem-solving skills and ability to handle challenging conversations.
✨Be Energetic and Engaging
During the interview, let your personality shine through! Show your enthusiasm for the role and the company. Remember, they’re looking for someone who can bring energy and positivity to the team, so don’t hold back on showing your passion for connecting with people.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in the Retail Service Advisor position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.