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For Companies At a Glance
- Tasks: Create standout moments for customers and solve their tech challenges with confidence.
- Company: Join Virgin Media O2, where real connections matter.
- Benefits: Competitive salary, private medical cover, and generous leave policies.
- Why this job: Shape memorable experiences while building a rewarding career in retail.
- Qualifications: Passion for customer service and great communication skills.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 19700 - 29200 £ per year.
Retail Service Advisor, 38 hours, Liverpool – Liverpool One
Join to apply for the Retail Service Advisor, 38 hours, Liverpool – Liverpool One role at Virgin Media O2
Summary
Location: Liverpool
Job Family: Retail
Job Type: Full Time
Posted Date: 15-Oct-2025
Make moments matter. Be the reason someone chooses to stay connected. At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
The Must Haves
- A genuine passion for delivering brilliant customer service.
- Great communication and problem-solving skills.
- Confidence in handling challenging conversations with care and professionalism.
- A team player who brings positivity and energy to every shift.
Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
A competitive salary of £24,587 per year
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next Steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark?
This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Service Advisor, 38 hours, Liverpool - Liverpool One employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, Liverpool - Liverpool One
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your customer service skills and how you handle tricky situations – it’s all about making those standout moments!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and looking the part shows you’re serious about the role and ready to represent Virgin Media O2.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your passion for the role!
We think you need these skills to ace Retail Service Advisor, 38 hours, Liverpool - Liverpool One
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application to the Retail Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to really understand Virgin Media O2's values and what they stand for. Familiarise yourself with their products and services, and think about how you can contribute to creating those standout moments for customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you turned a challenging situation into a positive outcome, as this will demonstrate your problem-solving skills and ability to handle difficult conversations.
✨Be Energetic and Engaging
During the interview, let your personality shine through! Show enthusiasm for the role and the company. Remember, they’re looking for someone who can bring positivity and energy to the team, so don’t hold back on showing your friendly side.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your genuine interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.