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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with a smile.
- Company: Join the vibrant team at Virgin Media O2, where connections matter.
- Benefits: Enjoy a competitive salary, private medical cover, and generous leave policies.
- Why this job: Be the friendly face that keeps customers connected and happy.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Dynamic retail environment with opportunities for growth and teamwork.
The predicted salary is between 24500 - 24500 £ per year.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
The must haves
The other stuff we are looking for
What\’s in it for you
A competitive salary of £24,587 per year
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Retail Service Advisor, 38 hours, Leeds- Trinity employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, Leeds- Trinity
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky conversations like a pro during the real deal.
✨Tip Number 3
Bring your personality! When you walk into that interview, let your energy and enthusiasm shine through. Remember, they’re looking for someone who can create standout moments for customers, so show them you can do just that!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep the conversation going and remind them of your genuine interest in the role.
We think you need these skills to ace Retail Service Advisor, 38 hours, Leeds- Trinity
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application to the Retail Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and problem-solving abilities. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the telecommunications industry. This will help you connect your answers to their mission of creating memorable customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you turned a negative situation into a positive one. Highlight your communication skills and how you handle challenging conversations with empathy and professionalism.
✨Demonstrate Your Passion for Technology
Since the role involves helping customers with tech challenges, be ready to discuss your interest in technology. Share any personal experiences or insights on how technology has improved your life or the lives of others. This shows that you’re not just knowledgeable but genuinely enthusiastic about the field.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by nodding and responding to their questions thoughtfully. This will demonstrate your ability to listen and understand customer needs, which is crucial for a Retail Service Advisor.