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For Companies At a Glance
- Tasks: Create standout moments for customers and solve their tech challenges with confidence.
- Company: Join Virgin Media O2, a leader in customer service and technology.
- Benefits: Competitive salary, private medical cover, and generous leave policies.
- Why this job: Make a real impact by connecting with customers and enhancing their experience.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 24587 - 24587 £ per year.
Summary
Location: Dartford
Job Family: Retail
Job Type: Full Time
Posted Date: 09-Feb-2026
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation. You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high‑performing team.
The Must Haves
- A genuine passion for delivering brilliant customer service
- Great communication and problem‑solving skills
- Confidence in handling challenging conversations with care and professionalism
- A team player who brings positivity and energy to every shift
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better
- Previous experience in retail, sales, or customer service (though not essential)
- A proactive attitude and team spirit to thrive in a collaborative environment
What’s in it for you
- A competitive salary of £24,587 per year
- Private medical cover
- Market‑leading leave policies – maternity, paternity, neonatal, and carers leave
- 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
- An excellent pension scheme, matching up to 10%
- Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next Steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to Make Your Mark?
This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Service Advisor, 38 hours, Bluewater employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, Bluewater
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your communication skills and ability to handle tricky situations. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Service Advisor, 38 hours, Bluewater
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. Make it engaging and relatable!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Focus on your communication and problem-solving abilities, and share examples that demonstrate your experience in retail or customer service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Retail Service Advisor role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to research Virgin Media O2. Understand their values, services, and what makes them stand out in the retail sector. This will help you align your answers with their brand ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you turned a negative situation into a positive one. This will demonstrate your problem-solving skills and your ability to handle challenging conversations with care.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your genuine interest in understanding the needs of customers.
✨Bring Your Energy
As a Retail Service Advisor, positivity and energy are key. Make sure to convey your enthusiasm for the role during the interview. Smile, maintain good eye contact, and engage with your interviewer. This will help you stand out as a team player who is ready to contribute to a supportive environment.