Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create standout moments for customers and solve their tech challenges with confidence.
- Company: Join Virgin Media O2, where real connections matter.
- Benefits: Competitive pay, private medical cover, and generous leave policies.
- Why this job: Make a difference in people's lives while building a rewarding career.
- Qualifications: Passion for customer service and great communication skills.
- Other info: Enjoy a collaborative environment with opportunities for growth.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
The must haves
The other stuff we are looking for
What\’s in it for you
A competitive hourly rate of £12.40
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Retail Service Advisor, 24 hours, Nottingham employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 24 hours, Nottingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky conversations like a pro during the interview.
✨Tip Number 3
Show your passion! When chatting with recruiters, let your enthusiasm for technology and customer service shine through. Share personal stories that highlight your problem-solving skills and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Retail Service Advisor, 24 hours, Nottingham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making connections and creating standout moments for our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Retail Service Advisor role. We love seeing how your skills can bring energy and empathy to our team!
Be Authentic: When writing your application, be yourself! We appreciate honesty and authenticity, so don’t hesitate to share your unique personality and how it fits with our brand values.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly about the next steps!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to really understand Virgin Media O2's values and what they stand for. Familiarise yourself with their services and how they connect with customers. This will help you demonstrate your genuine interest in the company and show that you're ready to embody their brand during your interactions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you turned a negative situation into a positive one. This will not only highlight your problem-solving skills but also your ability to connect with customers, which is key for a Retail Service Advisor.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you can engage in a two-way conversation by asking follow-up questions or clarifying points. This demonstrates your communication skills and your ability to understand customer needs, which is crucial for the role.
✨Bring Energy and Positivity
The role requires a friendly face and a positive attitude, so let your personality shine through in the interview. Smile, maintain good eye contact, and express enthusiasm for the position. This will help convey that you’re not just a fit for the job, but also a great addition to the team culture.
