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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges in-store.
- Company: Join Virgin Media O2, a leader in connectivity and customer service.
- Benefits: Earn £12.40/hour, enjoy private medical cover, and generous leave policies.
- Why this job: Make a real impact by helping customers stay connected and happy.
- Qualifications: Passion for customer service and great communication skills are key.
- Other info: Flexible part-time role with opportunities for growth and development.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
The must haves
The other stuff we are looking for
What\’s in it for you
A competitive hourly rate of £12.40
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Retail Service Advisor, 24 hours, Meadowhall employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 24 hours, Meadowhall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle tricky situations – that’s what they’re looking for!
✨Tip Number 3
Be yourself! When you’re in the interview, let your personality shine through. They want to see the real you, so don’t be afraid to show your passion for technology and helping customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Retail Service Advisor, 24 hours, Meadowhall
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. Remember, we’re looking for someone who can connect with our customers just as much as they can connect with us.
Tailor Your Application: Make sure to tailor your application to the Retail Service Advisor role. Highlight any relevant experience in retail or customer service, and showcase how your skills align with what we’re looking for. A little effort goes a long way in making your application stand out!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, mission, and what makes them stand out in the retail sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Service Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you turned challenging situations into positive outcomes.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. When asked questions, take a moment to think before responding. This shows that you value communication and are ready to understand customer needs, which is crucial for the role.
✨Bring Your Energy and Positivity
The job requires a friendly face and a positive attitude. Make sure to convey your enthusiasm during the interview. Smile, maintain eye contact, and let your passion for technology and helping others shine through. This will leave a lasting impression on your interviewers.
