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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, where connections matter and teamwork thrives.
- Benefits: Competitive pay, private medical cover, generous leave policies, and a great pension scheme.
- Why this job: Make a real impact by helping customers stay connected and happy.
- Qualifications: Passion for customer service, great communication skills, and a team player attitude.
- Other info: Exciting opportunities for career growth in a supportive environment.
Retail Service Advisor, 24 hours, Leeds – Trinity
Location: Leeds
Job Family: Retail
Job Type: Part Time
Posted Date: 15-Oct-2025
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
The must haves
- A genuine passion for delivering brilliant customer service
- Great communication and problem‑solving skills
- Confidence in handling challenging conversations with care and professionalism
- A team player who brings positivity and energy to every shift
The other stuff we are looking for
- A genuine interest in technology and how it can make life better
- Previous experience in retail, sales, or customer service (though not essential)
- A proactive attitude and team spirit to thrive in a collaborative environment
What\’s in it for you
- A competitive hourly rate of £12.40
- Private medical cover
- Market‑leading leave policies – maternity, paternity, neonatal, and carers leave
- 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
- An excellent pension scheme, matching up to 10%
- Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark? This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Service Advisor, 24 hours, Leeds - Trinity employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 24 hours, Leeds - Trinity
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This way, you can show how your passion for customer service aligns with their mission to create memorable moments.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling tricky conversations and showcase your problem-solving skills during the interview.
✨Tip Number 3
Bring your energy! When you walk into that interview, let your enthusiasm shine through. Remember, they’re looking for someone who can bring positivity to every shift, so don’t hold back on showing your personality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you stand out. It shows your genuine interest in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Service Advisor, 24 hours, Leeds - Trinity
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application to the Retail Service Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like your problem-solving abilities and communication skills. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and how they relate to the job. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. Let’s make this happen!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to really understand Virgin Media O2's values and what they stand for. Familiarise yourself with their products and services, and think about how you can contribute to creating those standout moments for customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you turned a challenging situation into a positive outcome. This will demonstrate your problem-solving skills and your genuine passion for helping others.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you’re engaged by nodding and responding thoughtfully. This will not only help you answer better but also reflect your ability to build great conversations with customers.
✨Bring Energy and Positivity
As a Retail Service Advisor, your energy and enthusiasm are key. Make sure to convey your positive attitude during the interview. Smile, be friendly, and let your passion for technology and customer service shine through – it’s all about making connections!