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For Companies At a Glance
- Tasks: Create standout moments and solve customer queries with confidence.
- Company: Join Virgin Media O2, a leader in connectivity and customer service.
- Benefits: Earn £12.40 per hour, enjoy private medical cover, and generous leave policies.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real impact by helping customers stay connected and happy.
- Qualifications: Passion for customer service and great communication skills are essential.
Retail Service Advisor, 24 hours, Birmingham – New Street
Summary
Make moments matter. Be the reason someone chooses to stay connected.
Location
Birmingham
Job Family
Retail
Job Type
Part Time
Posted Date
15-Oct-2025
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
Grow together
Take part in training, share ideas, and celebrate wins as part of a supportive, high‑performing team.
Qualifications
- A genuine passion for delivering brilliant customer service.
- Great communication and problem‑solving skills.
- Confidence in handling challenging conversations with care and professionalism.
- A team player who brings positivity and energy to every shift.
Nice to have
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits
A competitive Salary of £12.40 per hour
Private medical cover
Market‑leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark?
This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Service Advisor, 24 hours, Birmingham - New Street employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 24 hours, Birmingham - New Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This way, you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your answers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Tip Number 3
Show your personality! When you’re in the interview, let your energy and positivity shine through. Remember, they’re looking for someone who can create standout moments for customers, so be genuine and enthusiastic about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Retail Service Advisor, 24 hours, Birmingham - New Street
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering brilliant customer service shine through. Share specific examples of how you've made a positive impact on customers in the past – this will help us see your genuine interest in the role!
Be Yourself: We want to get to know the real you! Use your own voice and style in your application. Don’t be afraid to show your personality; after all, we’re looking for team players who bring positivity and energy to every shift.
Highlight Your Problem-Solving Skills: Since the role involves handling account queries and tech challenges, make sure to mention any relevant experiences where you've successfully solved problems. This will demonstrate your confidence and ability to handle tricky situations with care.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s straightforward and ensures that we receive all the information we need to consider you for the role!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to research Virgin Media O2. Understand their values and how they connect with customers. This will help you demonstrate your genuine interest in the brand and show that you’re ready to embody their mission of making moments matter.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you turned a tricky situation into a positive outcome. This will highlight your problem-solving skills and your ability to handle challenging conversations with care.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by nodding and responding thoughtfully to their questions. This shows that you value communication and are genuinely interested in understanding the needs of customers.
✨Bring Your Energy
As a Retail Service Advisor, positivity and energy are key. Make sure to convey your enthusiasm during the interview. Smile, maintain good eye contact, and express your passion for helping people. This will leave a lasting impression and show that you’re a great fit for the team.