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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, where connections matter and teamwork thrives.
- Benefits: Earn £12.40/hour, enjoy private medical cover, and generous leave policies.
- Why this job: Make a real impact by helping customers stay connected and happy.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Dynamic retail environment with opportunities for personal and professional growth.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
The must haves
The other stuff we are looking for
What\’s in it for you
A competitive hourly rate of £12.40
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Retail Service Advisor, 24 hours, Belfast - Castle Lane employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 24 hours, Belfast - Castle Lane
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky conversations like a pro during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your energy and enthusiasm shine through. Remember, they’re looking for someone who can create standout moments for customers, so be yourself and bring that positive vibe!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your passion for the role!
We think you need these skills to ace Retail Service Advisor, 24 hours, Belfast - Castle Lane
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making connections and creating memorable moments for customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills. Mention any previous roles in retail or customer service, and how they’ve prepared you for this position with us.
Be Yourself: We’re looking for authenticity! Don’t be afraid to let your personality come through in your writing. Show us how you would engage with customers and handle challenges with warmth and professionalism.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly about the next steps!
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to really understand Virgin Media O2's values and what they stand for. Familiarise yourself with their products and services, and think about how you can contribute to creating those standout moments for customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you turned a negative situation into a positive one, as this aligns perfectly with the role of a Retail Service Advisor.
✨Practice Problem-Solving Scenarios
Since the job involves handling tech challenges and account queries, practice common scenarios you might face. Be ready to demonstrate your problem-solving skills and how you would approach these situations with confidence and empathy.
✨Bring Your Energy and Positivity
The role requires a team player who brings energy to every shift. During the interview, let your enthusiasm shine through! Show them that you’re not just interested in the job, but also in making a real difference in customers' lives.
