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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and excellent health benefits.
- Why this job: Shape memorable customer experiences while growing in a supportive, tech-savvy team.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
- Other info: Receive tailored training and opportunities for career progression through our accreditation programme.
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful. As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
- You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps:
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Assistant in Bournemouth employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Bournemouth
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in welcoming customers and recommending tailored solutions, which is crucial for a Retail Assistant.
✨Tip Number 3
Showcase your flexibility and resilience by preparing examples from past experiences where you've adapted to changing situations or handled challenging customer interactions. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Tip Number 4
Network with current or former employees of Virgin Media O2 on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, helping you stand out during the recruitment process.
We think you need these skills to ace Retail Assistant in Bournemouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Assistant. Highlight key responsibilities and required skills, such as customer service and communication.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the role and the company. Mention specific examples of how you’ve provided excellent customer service in the past and how you can contribute to the team.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to showcase your problem-solving skills.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Technology
Since the role involves showcasing innovative products, make sure to express your genuine interest in technology. Share examples of how technology has positively impacted your life or how you stay updated with the latest trends.
✨Demonstrate Excellent Communication Skills
As a Retail Assistant, you'll need to build rapport with customers. Practice clear and friendly communication during the interview. Use active listening techniques to show that you understand their needs and can recommend tailored solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service abilities. Think of past experiences where you successfully handled difficult situations or exceeded customer expectations, and be ready to share those stories.
✨Exude Confidence and Positivity
Confidence is key in retail roles. Approach the interview with a positive attitude, and don't hesitate to showcase your resilience and motivation to achieve goals. This will demonstrate that you're a great fit for the fast-paced environment at Virgin Media O2.
