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For Companies At a Glance
- Tasks: Engage with customers, provide product advice, and ensure a great shopping experience.
- Company: Join Virgin Media O2, a leader in connectivity and customer service.
- Benefits: Enjoy flexible hours, employee discounts, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values meaningful interactions and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and people skills!
- Other info: Perfect for students looking for part-time work with a fun atmosphere.
The predicted salary is between 21600 - 28800 £ per year.
Location:Carlisle
Salary:Competitive + Fantastic Benefits
As a Retail Advisor, youll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
At Virgin Media O2, were not just about keeping people connected; were about making every interaction meaningful.
What Youll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Want to see what its all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors:https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Well set you up for success. Youll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure youre well-prepared for success and able to serve our customers. Youll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools all focused on helping you to prioritise what really matters.
Following your application, youll receive an invite to complete an online assessment. If youre successful, youll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions confidently and show your ability to build rapport.
✨Tip Number 3
Research the company culture at Virgin Media O2. Knowing their values and mission can help you align your responses in interviews, showcasing that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees of Virgin Media O2 on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable during your application process.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Assistant. Pay attention to the skills and qualities they value, such as customer service and communication.
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Use specific examples that demonstrate your ability to build rapport with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Virgin Media O2 and how your skills align with their mission of making every interaction meaningful.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Virgin Media O2
✨Show Your Customer Service Skills
As a Retail Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to listen, empathise, and resolve issues effectively.
✨Demonstrate Your Product Knowledge
Familiarise yourself with Virgin Media O2's products and services before the interview. Showing that you understand what the company offers will demonstrate your enthusiasm for the role and your commitment to helping customers find the right solutions.
✨Practice Your Communication Skills
Effective communication is key in retail. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to various situations.
✨Be Approachable and Friendly
Since the role involves welcoming customers, it's important to convey a friendly and approachable attitude during the interview. Smile, maintain eye contact, and show genuine interest in the conversation to leave a positive impression.
