Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable customer experiences while growing your career in a dynamic retail setting.
- Qualifications: Confidence, communication skills, and a passion for technology are essential; retail experience is a plus.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
Job Description
At Virgin Media O2, were not just about keeping people connected; were about making every interaction meaningful. As a Retail Advisor, youll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.What Youll Be Doing: Welcoming customers with a friendly, approachable attitude.Building rapport to understand their needs and recommending tailored solutions.Showcasing our innovative products and meeting performance goals.Helping to maintain an inviting and organised store environment.Who we are Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.The must haves Confidence, communication skills, and a passion for delivering great service.Resilience and motivation to achieve individual and team goals.Flexibility to adapt to different shifts and customer demands.An open mind, ready to learn and grow in a fast-paced retail setting.The other stuff we are looking for A genuine interest in technology and how it can make life better.Previous experience in retail, sales, or customer service (though not essential).A proactive attitude and team spirit to thrive in a collaborative environment.What's in it for you Well set you up for success.
Youll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure youre well-prepared for success and able to serve our customers. Youll also receive:A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.Opportunity to take part in our accreditation programme leading to further progression.23 days annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.An excellent pension scheme, matching up to 10%Employee BUPA medical cover, health care plan and life assuranceA host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.Next steps Our Recruitment Process:Following your application, youll receive an invite to complete an online assessment.
If youre successful, youll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.So, what are you waiting for!This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!TPBN1_UKTJ
Retail Assistant employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the latest technology trends and how they benefit customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will boost your confidence in handling various customer interactions, which is crucial for a Retail Assistant.
✨Tip Number 3
Showcase your flexibility and adaptability by sharing examples from past experiences where you successfully managed changing situations. This will demonstrate your readiness to thrive in a fast-paced retail environment.
✨Tip Number 4
Network with current or former employees of Virgin Media O2 on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, helping you tailor your approach during the recruitment process.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Assistant. Highlight key responsibilities and required skills, such as customer service and communication.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your passion for technology and how it can enhance customer experiences, as well as your motivation to achieve team goals.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on exceptional customer service.
✨Demonstrate Your Knowledge of Technology
Since Virgin Media O2 values a genuine interest in technology, be prepared to discuss how technology can enhance everyday life. Familiarise yourself with their products and services so you can confidently recommend tailored solutions during the interview.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Share instances where you collaborated with colleagues to achieve a common goal, as this role requires a proactive attitude and team spirit to thrive in a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult customers or adapt to changing situations, and be ready to explain how you managed those challenges effectively.
