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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store atmosphere.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Earn £12.40 per hour, enjoy 23 days of leave, and access great health benefits.
- Why this job: Shape memorable moments for customers while growing your career in a dynamic environment.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
- Other info: Flexible hours available with tailored training and excellent progression opportunities.
Overview
Join to apply for the Retail Advisor – Clapham role at Virgin Media O2.
NEW STORE OPENING SOON We are recruiting for O2 Retail Advisors in Clapham with both full time and part time positions available: 38 hours, 30 hours, 24 hours, 20 hours, 16 hours and 12 hours.
Location
Clapham
Job Type
Full Time
Posted Date
04-Sep-2025
Interviews
Interviews will take place at our assessment day in Paddington on Friday 26th September.
Your Role
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who We Are
Virgin Media O2 is the UK\\\’s fastest broadband network and one of the nation\\\’s most-loved mobile brands. As one of the country\\\’s biggest companies, we\\\’re expanding our offering to millions of new customers.
The Must Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\\\’s In It For You
- Supportive team and tailored training on a 4-day (30 hours) induction within the first two weeks.
- A competitive hourly rate of £12.40, with potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave plus an additional day off to celebrate your birthday, with buy/sell leave options.
- Excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- Family-friendly policies such as neonatal leave, 14-week paternity leave and carers leave.
Next Steps
Our Recruitment Process Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from a recruiter to discuss the role in more detail and any further questions. If successful at this stage you will be invited to an assessment day on Friday 26th September in Paddington.
So, what are you waiting for! This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
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Retail Advisor - Clapham employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor - Clapham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and values so you can show how you fit into their culture and what you can bring to the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Retail Advisor role.
✨Tip Number 3
Show your personality! When you meet the recruiters, let your passion for technology and customer service shine through. They want to see the real you, so don’t be afraid to share your enthusiasm and experiences.
✨Tip Number 4
Follow up after your assessment day! A quick thank-you email to the recruiters can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Retail Advisor - Clapham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous retail or customer service roles, and how they’ve prepared you for this position at Virgin Media O2.
Show Your Passion for Technology: Since we’re all about tech, it’s a great idea to express your genuine interest in technology and how it can improve lives. Share any personal experiences or insights that demonstrate your passion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need to get started on your journey with Virgin Media O2.
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their products, values, and what makes them stand out in the market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Retail Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully built rapport or resolved customer issues in the past. Highlighting your communication skills and friendly attitude will demonstrate that you're a great fit for the team.
✨Be Ready for Role-Play Scenarios
During the assessment day, you might face role-play scenarios to assess your customer service skills. Practice responding to common retail situations, like handling complaints or recommending products. This will help you feel more comfortable and perform better during the actual interview.
✨Ask Thoughtful Questions
At the end of your interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training programmes, or growth opportunities within Virgin Media O2. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
