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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, and generous leave policies.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
- Other info: Receive tailored training and enjoy a supportive team environment.
The predicted salary is between 25000 - 35000 £ per year.
Retail Advisor, 38hrs, Richmond Upon Thames
Location: Richmond Upon Thames
Salary: Competitive + Fantastic Benefits
Posted Date: 20-Oct-2025
Ref #: 69702
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well‑prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of £12.40, + location allowance of £1,350 (pro rata where applicable) with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Advisor, 38hrs, Richmond Upon Thames employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, Richmond Upon Thames
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This way, you can show how your vibe matches theirs and why you're the perfect fit for the Retail Advisor role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your customer service skills and how you can help customers find the right products.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 38hrs, Richmond Upon Thames
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the opportunity to work with us at Virgin Media O2. A positive attitude can really make your application stand out, so let us know why you’re keen to join our team!
Follow Up: After submitting your application through our website, don’t hesitate to follow up if you haven’t heard back in a week or two. It shows initiative and keeps you on our radar as we review applications.
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build rapport and tailor solutions to meet their needs.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you adapt to different situations and work well within a team. Share instances where you collaborated with colleagues to achieve goals or adapted to changing customer demands, as this aligns with the role's requirements.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the team. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you. Think about what you want to know regarding training, team dynamics, or growth opportunities.
