At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and a supportive team in a fast-paced retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 12 - 16 € per hour.
Location: Enniskillen
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you will be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we are not just about keeping people connected; we are about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- Supportive team and exceptional tailored training on a 4-day (30 Hours) induction within the first two weeks of your start date.
- Competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, with the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you will receive an invite to complete an online assessment. If you are successful, you will receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 38hrs, Enniskillen employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a supportive team environment and tailored training to ensure your success as a Retail Advisor in Enniskillen. With competitive pay, comprehensive benefits including private medical cover, generous leave policies, and a strong focus on employee growth, we empower our staff to thrive while delivering meaningful customer experiences. Join us to be part of a dynamic culture that values innovation and collaboration, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 38hrs, Enniskillen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the recruiters.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service and technology shine through. Share personal stories that highlight your skills and experiences, making sure to relate them back to the role of a Retail Advisor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Advisor, 38hrs, Enniskillen
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've delivered great customer service or worked in a team, as this will resonate with us.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Media O2’s products and services. This will help you answer questions confidently and show your genuine interest in technology, which is a must-have for the Retail Advisor role.
✨Show Off Your People Skills
Since this role is all about delivering exceptional customer service, be ready to share examples of how you've built rapport with customers in the past. Think of specific situations where you went above and beyond to meet their needs.
✨Be Ready to Adapt
Flexibility is key in retail, so prepare to discuss how you handle changing situations or customer demands. Share stories that highlight your resilience and motivation to achieve both individual and team goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you understand if it’s the right fit for you. Consider asking about the team culture or what success looks like for a Retail Advisor at Virgin Media O2.
