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For Companies At a Glance
- Tasks: Deliver exceptional customer service and showcase innovative products to meet customer needs.
- Company: Join Virgin Media O2, a leader in technology and customer service.
- Benefits: Earn £12.40 per hour, enjoy private medical cover, and generous leave policies.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Confidence, communication skills, and a passion for technology are key.
- Other info: Receive tailored training and support for your career growth.
The predicted salary is between 24000 - 36000 £ per year.
Retail Advisor, 38hrs, Clapham – Virgin Media O2
Join our team to deliver exceptional customer service, helping people discover the products and services that suit them best.
Location: Clapham
Job Type: Full Time
Posted: 20-Oct-2025
Summary: As a Retail Advisor you’ll be part of a team that provides friendly, tailored solutions to customers, showcasing innovative products and meeting performance goals.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing innovative products and meeting performance goals.
- Maintaining an inviting and organised store environment.
The Must-Haves
- Confidence, communication skills, and passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- Open-mindedness, readiness to learn and grow in a fast-paced retail setting.
What We’re Looking For
- Interest in technology and how it can improve life.
- Previous experience in retail, sales, or customer service (not essential).
- Proactive attitude and team spirit to thrive in collaboration.
What\’s in it for you
- Competitive hourly rate of £12.40, with potential to earn more through our accreditation programme.
- Private medical cover through BUPA, a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave plus birthday off, with option to buy/sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
We’ll set you up for success with a supportive team and exceptional tailored training over a 4-day induction in the first two weeks of your start date.
Next Steps
After your application, you’ll receive an invite to complete an online assessment. If successful, a recruiter will call to discuss the role further and answer your questions.
Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Advisor, 38hrs, Clapham employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, Clapham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll need to build rapport with customers. Try role-playing with a friend or family member to get comfortable with welcoming customers and recommending tailored solutions.
✨Tip Number 3
Show your passion for technology! Be ready to discuss how tech can improve lives during your interview. Share any personal experiences or insights that highlight your interest in innovative products.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Virgin Media O2. Don’t forget to follow up after applying!
We think you need these skills to ace Retail Advisor, 38hrs, Clapham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. A friendly tone can make a big difference!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service, even if it’s not extensive. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so make sure your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Virgin Media O2
✨Know the Products Inside Out
Before your interview, take some time to familiarise yourself with Virgin Media O2's products and services. Being able to discuss how these can benefit customers will show your genuine interest in the role and help you build rapport during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs, as this will demonstrate your passion for helping others and your ability to thrive in a retail environment.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to changing situations in previous roles. Highlight your ability to work collaboratively with a team, as this is crucial for success in a fast-paced retail setting like Clapham.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the training process or how the team collaborates to meet performance goals. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
