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- Tasks: Engage customers, recommend products, and maintain a welcoming store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable moments for customers while building a rewarding career in a dynamic environment.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
- Other info: Opportunity for progression through an accreditation programme and various family-friendly policies.
The predicted salary is between 20000 - 30000 £ per year.
Client:
Virgin Media O2
Location:
Belfast, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
242e56c7703c
Job Views:
9
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
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Retail Advisor, 38hrs, Belfast- Castle Lane employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, Belfast- Castle Lane
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about tech-related topics. This will boost your confidence and prepare you to build rapport with customers, making it easier to recommend tailored solutions during your interactions.
✨Tip Number 3
Be ready to showcase your flexibility and resilience. Think of examples from your past experiences where you've adapted to changing situations or met challenging goals, as these qualities are highly valued in a fast-paced retail environment.
✨Tip Number 4
Research the company culture at Virgin Media O2. Understanding their values and mission will help you align your responses during interviews, showing that you're not just a good fit for the role but also for the team.
We think you need these skills to ace Retail Advisor, 38hrs, Belfast- Castle Lane
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight your customer service skills and any relevant experience in retail or sales.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your communication skills, resilience, and any previous experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully helped customers in the past and how you can contribute to the team at Virgin Media O2.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Brush up on your customer service scenarios and think about how you would handle various situations in a retail setting.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns perfectly with what Virgin Media O2 values.
✨Demonstrate Your Tech Savvy
Since the role involves showcasing innovative products, be prepared to discuss your interest in technology. Mention any relevant experiences or knowledge you have about tech products that could enhance customer lives.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios from your past where you successfully resolved customer issues or met performance goals.
✨Exude Confidence and Approachability
During the interview, maintain a friendly and confident demeanour. Practice your body language and ensure you make eye contact, as these traits are essential for building rapport with customers in a retail environment.
