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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the perfect products.
- Company: Join Virgin Media O2, a leader in tech and customer experience.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
- Other info: Enjoy tailored training and a supportive team in a dynamic retail environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Location: Bath
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, with the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 38hrs, Bath employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team. Remember, confidence is key!
✨Tip Number 3
Dress to impress! Even if the store has a casual vibe, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a nice touch that reflects your customer service ethos!
We think you need these skills to ace Retail Advisor, 38hrs, Bath
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the opportunity to work with us! A positive attitude can go a long way in making your application stand out. Let us know why you’re keen to join our team in Bath.
Follow Up: After submitting your application through our website, don’t hesitate to follow up if you haven’t heard back. It shows initiative and enthusiasm, which we love to see!
How to prepare for a job interview at Virgin Media O2
✨Know the Products
Before your interview, take some time to familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in technology and how it can enhance customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of a Retail Advisor.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share examples of how you've collaborated with others to achieve goals, as this will highlight your proactive attitude and ability to thrive in a collaborative environment.
