At a Glance
- Tasks: Engage customers, recommend products, and maintain a vibrant store atmosphere.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
- Why this job: Shape memorable customer experiences while growing your career in a dynamic retail environment.
- Qualifications: Bring confidence, communication skills, and a passion for technology; retail experience is a plus.
The predicted salary is between 24000 - 33600 € per year.
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Join to apply for the Retail Advisor, 38hrs 12M FTC, Teesside- Teesside Retail Park role at Virgin Media O2
Summary
Location
Teesside
Job Family
Retail
Job Type
Full Time
Posted Date
17-Jul-2025
Ref #
68396
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Virgin Media O2 is the UK\'s fastest broadband network and one of the nation\'s most-loved mobile brands. As one of the country\'s biggest companies, we\'re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps
Our Recruitment Process
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Telecommunications
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#J-18808-LjbffrRetail Advisor, 38hrs 12M FTC, Teesside- Teesside Retail Park employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. As a Retail Advisor in Teesside, you'll benefit from tailored training, competitive pay, and a range of family-friendly policies that prioritise your well-being and career growth. Join us to not only connect customers with innovative technology but also to build a rewarding career in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 38hrs 12M FTC, Teesside- Teesside Retail Park
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about tech-related topics. This will not only boost your confidence but also prepare you to build rapport with customers in a retail environment.
✨Tip Number 3
Be ready to showcase your flexibility and resilience during the interview process. Think of examples from past experiences where you've adapted to changing situations or met challenging goals, as these traits are highly valued in a fast-paced retail setting.
✨Tip Number 4
Research the company culture at Virgin Media O2. Understanding their values and mission will help you align your answers during interviews and show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Retail Advisor, 38hrs 12M FTC, Teesside- Teesside Retail Park
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail, sales, or customer service. Emphasise any skills that align with the job description, such as communication and customer engagement.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to Virgin Media O2's goals.
Highlight Your Soft Skills:In your application, focus on soft skills like resilience, adaptability, and teamwork. Provide examples of situations where you've demonstrated these qualities, especially in a retail environment.
Prepare for Online Assessment:After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to showcase your problem-solving abilities.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Technology
As a Retail Advisor, having a genuine interest in technology is crucial. Be prepared to discuss how technology can enhance customer experiences and share any personal experiences you have with tech products.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with customers, showcasing your communication skills is key. Practice active listening and be ready to explain how you've effectively communicated with customers in the past.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and resilience. Think of examples from previous experiences where you successfully handled challenging situations or met performance goals.
✨Research Virgin Media O2
Familiarise yourself with Virgin Media O2's products, services, and company culture. This knowledge will help you tailor your responses and show your enthusiasm for being part of their team.
