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For Companies At a Glance
- Tasks: Welcome customers and recommend tailored solutions while showcasing innovative products.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable moments for customers while building a rewarding career in a dynamic environment.
- Qualifications: Confidence, communication skills, and a passion for great service are essential; retail experience is a plus.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
Retail Advisor, 30 hrs 6M FTC, Edinburgh – Fort Kinnaird
Join to apply for the Retail Advisor, 30 hrs 6M FTC, Edinburgh – Fort Kinnaird role at Virgin Media O2
Retail Advisor, 30 hrs 6M FTC, Edinburgh – Fort Kinnaird
1 day ago Be among the first 25 applicants
Join to apply for the Retail Advisor, 30 hrs 6M FTC, Edinburgh – Fort Kinnaird role at Virgin Media O2
Summary
Location
Edinburgh
Job Family
Retail
Job Type
Part Time
Posted Date
09-Jul-2025
Ref #
68179
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Our Recruitment Process
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Retail Advisor, 30 hrs 6M FTC, Edinburgh - Fort Kinnaird employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 30 hrs 6M FTC, Edinburgh - Fort Kinnaird
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will not only help you in conversations during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you build confidence in handling various customer interactions, which is crucial for a Retail Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. Since the role requires adjusting to different shifts and customer demands, having examples ready will demonstrate your readiness for the fast-paced retail environment.
✨Tip Number 4
Showcase your passion for technology during the interview. Share any personal experiences or interests related to tech that highlight how it can improve lives, aligning with Virgin Media O2's mission.
We think you need these skills to ace Retail Advisor, 30 hrs 6M FTC, Edinburgh - Fort Kinnaird
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight your customer service skills and any relevant experience in retail or sales.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your communication skills, resilience, and passion for technology, as these are key attributes for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've delivered great customer service in the past and how you can contribute to the team at Virgin Media O2.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide excellent service, as this aligns perfectly with what Virgin Media O2 values.
✨Demonstrate Your Tech Savvy
Since the role involves showcasing innovative products, be prepared to discuss your interest in technology. Mention any relevant experience or knowledge you have about tech products that could help customers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging customer interactions. Think of specific scenarios from your past experiences where you successfully resolved issues or met customer needs.
✨Exude Confidence and Approachability
During the interview, maintain a friendly and confident demeanour. Practice your body language and ensure you make eye contact, as this will help convey your approachability and readiness to engage with customers.
