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For Companies At a Glance
- Tasks: Engage customers, recommend products, and maintain a welcoming store environment.
- Company: Join Virgin Media O2, a leader in telecommunications, known for innovation and customer service.
- Benefits: Enjoy competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Be part of a dynamic team, learn about tech, and make a real impact on customers' lives.
- Qualifications: Confidence, communication skills, and a passion for service are key; retail experience is a bonus.
- Other info: Flexible shifts and opportunities for growth in a fast-paced retail setting.
Retail Advisor, 24hrs, Dudley Merry Hill
Join to apply for the Retail Advisor, 24hrs, Dudley Merry Hill role at Virgin Media O2
Summary
Location: Dudley
Job Family: Retail
Job Type: Part Time
Posted Date: 04-Sep-2025
Ref #: 69228
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
Requirements
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
Nice to have
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Next steps: Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from a Recruiter to discuss the role in more detail.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Sales and Business Development
- Industries: Telecommunications
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Retail Advisor, 24hrs, Dudley Merry Hill employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 24hrs, Dudley Merry Hill
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers more effectively.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in welcoming customers and building rapport.
✨Tip Number 3
Showcase your passion for technology during the interview process. Share examples of how technology has positively impacted your life, as this aligns with the company's values and can set you apart.
✨Tip Number 4
Be prepared to discuss how you handle challenges and adapt to different situations. Retail can be fast-paced, so demonstrating your resilience and flexibility will make a strong impression.
We think you need these skills to ace Retail Advisor, 24hrs, Dudley Merry Hill
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous retail or customer service experience, and showcase your communication skills and passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Use specific examples from your past experiences to illustrate how you meet the requirements and how you can contribute to the team.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role of a Retail Advisor.
✨Demonstrate Your Communication Skills
During the interview, focus on how you communicate. Practice active listening and respond thoughtfully to questions. This will showcase your ability to build rapport with customers, which is crucial for the position.
✨Highlight Your Flexibility
Be prepared to discuss your availability and willingness to adapt to different shifts. Employers appreciate candidates who can be flexible, especially in a fast-paced retail environment like Virgin Media O2.
✨Research the Company and Products
Familiarise yourself with Virgin Media O2's products and services. Showing that you have done your homework will demonstrate your genuine interest in the company and help you recommend tailored solutions during the interview.