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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products for their needs.
- Company: Join Virgin Media O2, a leader in telecommunications with a supportive team culture.
- Benefits: Competitive pay, private medical cover, generous leave policies, and a great pension scheme.
- Why this job: Shape memorable moments for customers while kickstarting your career in a dynamic retail environment.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
- Other info: Receive tailored training and enjoy excellent career growth opportunities.
Summary
Retail Advisor, 24hrs, 6M FTC, Salisbury at Virgin Media O2
Location: Salisbury
Job Family: Retail
Job Type: Part Time
Posted Date: 21-Oct-2025
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Sales and Business Development
Industries
- Telecommunications
Referrals increase your chances of interviewing at Virgin Media O2 by 2x
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Retail Advisor, 24hrs, 6M FTC, Salisbury employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 24hrs, 6M FTC, Salisbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and confidence, which are key for a Retail Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion for technology! Since this role involves helping customers discover tech solutions, be ready to share your thoughts on how technology can improve lives. This will demonstrate your genuine interest and align with what they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Advisor, 24hrs, 6M FTC, Salisbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the Retail Advisor role. Mention any relevant experience in retail or customer service, even if it’s just a little!
Show Enthusiasm: Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in helping customers and learning more about our products.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's products and services. Being able to discuss how these can benefit customers will show your genuine interest in technology and help you build rapport during the interview.
✨Showcase Your People Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of a Retail Advisor.
✨Be Ready for Role-Playing
Expect some role-playing scenarios where you'll need to demonstrate your communication skills and ability to recommend tailored solutions. Practising these scenarios with a friend can help you feel more confident and prepared.
✨Emphasise Team Spirit
Highlight your ability to work collaboratively in a team. Share experiences where you contributed to team goals or supported colleagues, as this is crucial in a retail environment like Virgin Media O2.
