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- Tasks: Deliver outstanding customer care and meet store goals as a Retail Advisor.
- Company: Join O2, a leader in providing unique digital experiences.
- Benefits: Enjoy flexible hours, comprehensive training, and personal development opportunities.
- Why this job: Be a key player in creating memorable customer moments and thrive in a supportive team culture.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Attend a 4-day induction to kickstart your journey with us.
The predicted salary is between 24000 - 36000 £ per year.
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule. As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store’s wider goals. At O2, we take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives. You are a key player in creating memorable moments for our customers and helping our store thrive. Here’s what you need to know: What you’ll do Become an expert in all things O2, promoting our products, services, and brand. Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message. Take ownership of your own performance and contribute to the overall success of O2. Embrace opportunities for personal development with support from store leadership and O2 resources. Training Experience an exceptional induction program that delves deep into all aspects of Virgin Media O2. We’ll ensure you’re well-prepared for success and able to serve our customers. You will be required to attend a 4-day (30 hours) induction within the first two weeks of your…
Retail Advisor employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor
✨Tip Number 1
Familiarize yourself with O2's products and services before your interview. Understanding the unique selling points and how they improve customers' digital lives will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Showcase your customer service skills during the interview. Think of examples where you've gone above and beyond for customers, as this aligns perfectly with O2's commitment to delivering an outstanding customer experience.
✨Tip Number 3
Demonstrate your flexibility and willingness to adapt. Since the role requires working additional hours, sharing past experiences where you've successfully managed changing schedules can highlight your readiness for the position.
✨Tip Number 4
Express your enthusiasm for personal development. O2 values growth, so mentioning your eagerness to learn and take advantage of training opportunities will show that you're a proactive candidate ready to contribute to the team's success.
We think you need these skills to ace Retail Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Retail Advisor position. Highlight key responsibilities and skills required, such as customer care and teamwork, to tailor your application accordingly.
Showcase Relevant Experience: In your CV and cover letter, emphasize any previous retail or customer service experience. Provide specific examples of how you've met targets or improved customer satisfaction in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at O2. Mention why you are drawn to their unique customer experience and how you can contribute to it.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Virgin Media O2
✨Show Your Flexibility
Since flexibility is essential for the Retail Advisor role, be prepared to discuss your availability and willingness to work additional hours. Highlight any past experiences where you adapted to changing schedules or demands.
✨Demonstrate Customer Care Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns with O2's focus on creating memorable moments.
✨Know the O2 Brand
Familiarize yourself with O2's products, services, and brand values. Be ready to discuss why you want to work for O2 and how you can contribute to promoting their offerings effectively.
✨Emphasize Team Collaboration
Since teamwork is crucial in achieving store goals, share examples of how you've successfully worked within a team. Discuss your role in collaborative projects and how you support your colleagues to achieve common objectives.
