At a Glance
- Tasks: Welcome customers, recommend tailored solutions, and maintain an inviting store environment.
- Company: Join Virgin Media O2, where meaningful interactions matter.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy exceptional training and flexible shifts in a fast-paced retail setting.
- Why this job: Be part of a dynamic team and showcase innovative products while growing your skills.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
The predicted salary is between 27900 - 27900 £ per year.
Location: Lancaster
Job Family: Retail
Job Type: Part Time
Posted Date: 27-May-2026
Reference #: 73928
Salary: Competitive + fantastic benefits
About Us
At Virgin Media O2 we’re not just about keeping people connected; we’re about creating meaningful interactions.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Must-Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
Other Skills & Experience
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits & Compensation
We’ll set you up for success with a supportive team and exceptional training during a 4‑day (30‑hour) induction within the first two weeks of your start date. You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, with the option to buy and sell up to five extra days.
- An excellent pension scheme, matching up to 10% of your contributions.
Retail Advisor, 20hrs, Lancaster employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Lancaster that fosters personal and professional growth. Our Retail Advisors benefit from comprehensive training, competitive pay, and a range of outstanding benefits, including private medical cover and generous leave policies, all while working in a supportive team environment that values innovation and customer connection.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 20hrs, Lancaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your confidence and communication skills, as these are key for a Retail Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, especially in retail where customer interaction is key. A polished appearance can boost your confidence and set a positive tone.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Advisor, 20hrs, Lancaster
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Think about how your background fits with what we’re looking for in a Retail Advisor and mention specific examples that showcase your abilities.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them unique in the retail space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Retail Advisor, you'll be interacting with customers daily. Prepare examples from your past experiences where you've successfully built rapport or resolved customer issues. Highlighting your communication skills and friendly attitude will make you stand out.
✨Demonstrate Flexibility
The job requires adaptability to different shifts and customer demands. Be ready to discuss how you've managed changing situations in previous roles. Showing that you're open-minded and can thrive in a fast-paced environment will impress the interviewers.
✨Express Your Passion for Technology
Since a genuine interest in technology is a must-have, think about how technology has positively impacted your life or work. Share your enthusiasm during the interview, and if possible, mention any relevant tech products you love. This will resonate well with the company's focus on innovative solutions.
