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- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and comprehensive health benefits.
- Why this job: Be part of a supportive team with tailored training and opportunities for growth.
- Qualifications: Bring confidence, communication skills, and a passion for customer service.
- Other info: Flexible shifts and a collaborative environment await you!
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Client:
Virgin Media O2
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2e538fdce36b
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
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Retail Advisor, 20hrs, Hanley employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, Hanley
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will not only help you in conversations with customers but also demonstrate your genuine interest in the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in welcoming customers and recommending tailored solutions, which is key for a Retail Advisor.
✨Tip Number 3
Showcase your adaptability by being open to different shifts and customer demands. Highlighting your flexibility in previous roles can set you apart as a candidate who thrives in a fast-paced retail environment.
✨Tip Number 4
Demonstrate your team spirit by sharing examples of how you've collaborated with others in past experiences. Virgin Media O2 values a collaborative environment, so showing that you can work well within a team will be beneficial.
We think you need these skills to ace Retail Advisor, 20hrs, Hanley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and communication abilities.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your passion for technology and how it can improve lives, as well as your motivation to achieve team goals.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Virgin Media O2's values.
✨Demonstrate Your Knowledge of Technology
Since the role involves showcasing innovative products, it's crucial to have a genuine interest in technology. Brush up on the latest products and services offered by Virgin Media O2, and be ready to discuss how they can improve customers' lives.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you successfully resolved customer issues or adapted to changing demands, and be ready to share these stories.
✨Exude Confidence and Approachability
As a Retail Advisor, you'll need to welcome customers with a friendly attitude. Practice your body language and tone of voice to ensure you come across as approachable and confident during the interview, making a great first impression.
