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For Companies At a Glance
- Tasks: Welcome customers, understand their needs, and recommend tailored solutions.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable moments for customers while building a rewarding career in a dynamic environment.
- Qualifications: Confidence, communication skills, and a passion for great service are essential; retail experience is a plus.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for! This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Advisor, 20hrs, Birmingham - The Fort employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, Birmingham - The Fort
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it benefits customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to build rapport and provide tailored solutions.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability. Retail environments can be fast-paced, so highlighting your ability to adjust to different shifts and customer demands will make you a strong candidate.
✨Tip Number 4
Express your enthusiasm for technology and its impact on everyday life. A genuine interest in how tech can improve customer experiences will resonate well with the hiring team at Virgin Media O2.
We think you need these skills to ace Retail Advisor, 20hrs, Birmingham - The Fort
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Advisor role. Emphasise your customer service experience, communication skills, and any previous retail or sales roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to Virgin Media O2's goals.
Highlight Key Skills: In your application, clearly outline your confidence, resilience, and flexibility. Use bullet points to make these skills stand out, as they are essential for the Retail Advisor position.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common customer service scenarios and practice situational judgement tests to improve your chances of success.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns perfectly with the company's values.
✨Demonstrate Your Knowledge of Technology
Since the role involves showcasing innovative products, be prepared to discuss your interest in technology. Familiarise yourself with Virgin Media O2's offerings and think about how they can benefit customers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Exude Confidence and Approachability
During the interview, maintain a friendly and confident demeanour. Practice your body language and ensure you make eye contact, as this will help you build rapport with the interviewer right from the start.
