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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, a leader in technology and customer experience.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for technology.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic retail environment.
Retail Advisor, 20hrs 6M FTC, Leeds-Trinity
Posted Date: 13-Oct-2025
Reference #: 69411
Location: Leeds-Trinity
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The Must Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- A competitive hourly rate of £12.40, with potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our recruiters to discuss the role in more detail and answer any further questions.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Advisor, 20hrs 6M FTC, Leeds-Trinity employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs 6M FTC, Leeds-Trinity
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your confidence and communication skills, as these are key for a Retail Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past roles where you've delivered great customer service or worked well in a team. This will help you demonstrate your proactive attitude and passion for helping customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Advisor, 20hrs 6M FTC, Leeds-Trinity
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention specific examples that demonstrate your confidence and communication skills.
Show Enthusiasm: Express your excitement about the opportunity to work with us! A genuine interest in technology and a proactive attitude can really make your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Virgin Media O2
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered. Being able to discuss how these can benefit customers will show your genuine interest in technology and your readiness to help.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built rapport with customers and tailored solutions to their needs, as this is key for a Retail Advisor role.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to different situations in previous roles. Highlight your ability to work collaboratively with a team, as this is crucial in a fast-paced retail environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the store's approach to customer service. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.