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For Companies At a Glance
- Tasks: Help customers find the perfect products and provide top-notch service during the festive rush.
- Company: Join Virgin Media O2, a leader in connecting people and making every interaction count.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic perks like extra leave and health cover.
- Why this job: Be part of a vibrant team, learn new skills, and make the holiday shopping experience magical.
- Qualifications: Confidence, communication skills, and a passion for customer service are key; retail experience is a plus.
- Other info: Must be available from 10th September through the festive season.
Retail Advisor, 20hrs, 4M FTC, Southampton
Join to apply for the Retail Advisor, 20hrs, 4M FTC, Southampton role at Virgin Media O2
Location: Southampton
Responsibilities
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Qualifications
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
Benefits
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Advisor, 20hrs, 4M FTC, Southampton employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, 4M FTC, Southampton
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have before the interview. Whether it's through networking or casual conversations, demonstrating your ability to connect with people will highlight your suitability for the role.
✨Tip Number 3
Be prepared to discuss your flexibility and availability during the festive season. Since this role requires working during busy periods, emphasising your willingness to adapt to different shifts will make you a more attractive candidate.
✨Tip Number 4
Research the company culture at Virgin Media O2. Understanding their values and how they prioritise customer experience will allow you to align your answers with what they are looking for, making you stand out as a candidate.
We think you need these skills to ace Retail Advisor, 20hrs, 4M FTC, Southampton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and adaptability.
Tailor Your CV: Customise your CV to reflect relevant experience in retail or customer service. Emphasise your communication skills, flexibility, and any previous roles that demonstrate your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to the team during the festive period.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Virgin Media O2
✨Show Your Customer Service Skills
As a Retail Advisor, you'll be interacting with customers constantly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm and friendly, even during busy periods.
✨Demonstrate Your Passion for Technology
Since the role involves showcasing innovative products, express your genuine interest in technology. Share any experiences you have with tech products and how they can enhance everyday life, especially during the festive season.
✨Emphasise Teamwork and Flexibility
Christmas in retail is all about teamwork. Be ready to discuss how you've worked effectively in a team before and your willingness to adapt to different shifts and demands. This will show that you're a team player who can handle the festive rush.
✨Prepare for Common Interview Questions
Anticipate questions related to your availability, handling difficult customers, and achieving sales targets. Practising your responses will help you feel more confident and articulate during the interview.