Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a festive store environment.
- Company: Join Virgin Media O2, a leading telecommunications company known for innovation.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic perks like extra leave and health cover.
- Why this job: Be part of an exciting team during the festive season and make customer experiences magical.
- Qualifications: Confidence, communication skills, and a passion for technology are essential; retail experience is a plus.
- Other info: Must be available from 10th September through the festive period.
Overview
Location: Norwich | Job Family: Retail | Job Type: Full Time | Posted: 02-Sep-2025 | Ref #: 68531
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best – even if they’ve left their shopping until the last minute. This is a 4-month Fixed-Term Contract to support our busy holiday period, so you’ll need to be available to work across the festive season, when our stores are at their liveliest.
Who we are: At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude – even when they’re in last-minute shopping mode.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals during the busiest season of the year.
- Helping to maintain an inviting and organised store environment that’s ready for the festive footfall.
The must haves
- Confidence, communication skills, and a passion for delivering great service – whatever the time of year.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands – especially in the run-up to Christmas.
- An open mind, ready to learn and grow in a fast-paced retail setting.
- Must be able to start from 10th September and be available to work throughout the festive period.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better (and gifting simpler).
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit – because Christmas in retail is definitely a team effort.
What’s in it for you
We’ll set you up for success. You’ll have a supportive team and tailored training on a 4-day (30-hour) induction within the first two weeks of your start date. You’ll learn everything you need to shine during peak season – and help make the customer experience a little more magical.
You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits, we offer a wide range of support, rewards and tools to help you focus on what really matters.
Next steps
Our Recruitment Process: After applying, you’ll receive an invite to complete a short online video assessment. If successful, one of our Recruiters will be in touch to talk you through the next steps. Interviews will be held via MS Teams from 14th August.
So, what are you waiting for? This 4-month Fixed-Term Contract is your chance to join us for our busiest (and most exciting) time of year. Apply today and help make this season one to remember – for you and our customers.
#J-18808-Ljbffr
Retail Advisor, 20hrs, 4m FTC, Norwich employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, 4m FTC, Norwich
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it can enhance customer experiences will help you engage effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. Role-playing different customer interactions can boost your confidence and prepare you for the friendly, approachable attitude required in this position.
✨Tip Number 3
Be ready to showcase your flexibility and resilience during the interview. Share examples from past experiences where you've adapted to changing situations or handled challenging customer interactions, especially in busy environments.
✨Tip Number 4
Prepare for the online video assessment by ensuring you have a quiet space and good lighting. Practise answering common interview questions related to teamwork and customer service to convey your proactive attitude and team spirit.
We think you need these skills to ace Retail Advisor, 20hrs, 4m FTC, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, sales, or customer service. Emphasise any skills that align with the job description, such as communication and customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've built rapport with customers in previous roles and how you can contribute to the team during the festive period.
Prepare for the Video Assessment: Since you'll need to complete a short online video assessment, practice common interview questions related to customer service and retail scenarios. Ensure you present yourself professionally and convey your enthusiasm for the role.
Highlight Flexibility and Team Spirit: In your application, emphasise your flexibility to adapt to different shifts and your ability to work well in a team. Share any experiences where you've successfully collaborated with others to achieve goals, especially during busy periods.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service. Share examples from your past experiences where you went above and beyond for a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Flexibility and Resilience
Be prepared to discuss how you've adapted to changing situations in previous roles. Highlight any experiences where you successfully managed high-pressure environments, especially during busy periods like Christmas.
✨Familiarise Yourself with Virgin Media O2 Products
Take some time to research the products offered by Virgin Media O2. Being knowledgeable about their offerings will help you recommend tailored solutions to customers and show your genuine interest in technology.
✨Prepare for Teamwork Questions
Since the role emphasises team spirit, think of examples that showcase your ability to work well in a team. Be ready to discuss how you contribute to a positive team environment, especially during peak times.