Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where we make every interaction meaningful.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic perks like extra leave and health cover.
- Why this job: Be part of a vibrant team during the festive season and create memorable experiences for customers.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
- Other info: This is a 4-month Fixed-Term Contract starting on 10th September.
Get AI-powered advice on this job and more exclusive features.
Summary
Location
Sheffield
Job Family
Retail
Job Type
Part Time
Posted Date
28-Jul-2025
Ref #
68529
Location: Meadowhall
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best – even if they’ve left their shopping until the last minute.
This is a 4-month Fixed-Term Contract to support our busy holiday period, so you’ll need to be available to work across the festive season, when our stores are at their liveliest.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude – even when they’re in last-minute shopping mode.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals during the busiest season of the year.
- Helping to maintain an inviting and organised store environment that’s ready for the festive footfall.
The must haves
- Confidence, communication skills, and a passion for delivering great service – whatever the time of year.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands – especially in the run-up to Christmas.
- An open mind, ready to learn and grow in a fast-paced retail setting.
- Must be able to start from 10th September and be available to work throughout the festive period.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better (and gifting simpler).
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit – because Christmas in retail is definitely a team effort.
What\’s in it for you
We’ll set you up for success. You’ll have a supportive team and tailored training on a 4-day (30-hour) induction within the first two weeks of your start date. You’ll learn everything you need to shine during peak season – and help make the customer experience a little more magical.
You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here), we offer a wide range of support, rewards and tools to help you focus on what really matters.
Next steps
Our Recruitment Process
After applying, you’ll receive an invite to complete a short online video assessment. If successful, one of our Recruiters will be in touch to talk you through the next steps.
Interviews will be held via MS Teams from 14th August.
So, what are you waiting for?
This 4-month Fixed-Term Contract is your chance to join us for our busiest (and most exciting) time of year. Apply today and help make this season one to remember – for you and our customers.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
Referrals increase your chances of interviewing at Virgin Media O2 by 2x
Get notified about new Retail Advisor jobs in Sheffield, England, United Kingdom.
Sheffield, England, United Kingdom 2 months ago
Sheffield, England, United Kingdom 6 days ago
Sheffield, England, United Kingdom 4 weeks ago
Sheffield, England, United Kingdom 1 day ago
Doncaster, England, United Kingdom 4 days ago
Sheffield, England, United Kingdom 4 weeks ago
Sheffield, England, United Kingdom 11 hours ago
Sheffield, England, United Kingdom 2 weeks ago
Doncaster, England, United Kingdom 4 days ago
Sheffield, England, United Kingdom 1 month ago
Sheffield, England, United Kingdom 4 days ago
Sheffield, England, United Kingdom 1 day ago
Sheffield, England, United Kingdom 1 day ago
Sheffield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 3 months ago
Sheffield, England, United Kingdom 2 weeks ago
Sheffield, England, United Kingdom 3 weeks ago
Chesterfield, England, United Kingdom 4 months ago
Sheffield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 1 week ago
Rotherham, England, United Kingdom 1 month ago
Derbyshire, England, United Kingdom 1 month ago
Sheffield, England, United Kingdom 1 week ago
Thurcroft, England, United Kingdom 5 days ago
Wales, England, United Kingdom 1 month ago
Sheffield, England, United Kingdom 13 hours ago
Customer Service Agent – Hybrid Working Roles
Rotherham, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 6 days ago
South Yorkshire, England, United Kingdom 2 months ago
Chesterfield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 1 week ago
Worksop, England, United Kingdom 2 days ago
Customer Service Advisor – Second Level Complaints Handler
Sheffield, England, United Kingdom 1 week ago
Castleford, England, United Kingdom 1 week ago
Huddersfield, England, United Kingdom 3 weeks ago
Doncaster, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Retail Advisor, 20hrs 4M FTC, Meadowhall employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs 4M FTC, Meadowhall
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it can benefit customers will help you engage more effectively during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the fast-paced environment of retail, especially during the busy festive season.
✨Tip Number 3
Be ready to demonstrate your flexibility and resilience. Think of examples from past experiences where you've adapted to changing situations or handled difficult customers successfully.
✨Tip Number 4
Show your enthusiasm for teamwork. Retail during the holiday season is all about collaboration, so be prepared to discuss how you can contribute positively to a team environment.
We think you need these skills to ace Retail Advisor, 20hrs 4M FTC, Meadowhall
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight your customer service skills and any relevant experience in retail or sales.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your communication skills, flexibility, and any previous retail experience, even if it's not essential.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention your availability during the festive season and how you can contribute to the team during this busy period.
Prepare for the Video Assessment: Once you apply, be ready for a short online video assessment. Practice common interview questions related to customer service and think about examples that demonstrate your skills and adaptability.
How to prepare for a job interview at Virgin Media O2
✨Show Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Be prepared to share examples of how you've successfully assisted customers in the past, especially in high-pressure situations like the festive season.
✨Demonstrate Flexibility
Highlight your ability to adapt to different shifts and customer demands. Discuss any previous experiences where you had to adjust quickly to changing circumstances, particularly during busy periods.
✨Express Your Passion for Technology
Since the role involves showcasing innovative products, convey your genuine interest in technology. Share how you stay updated with the latest trends and how technology can enhance customer experiences.
✨Prepare for Teamwork Questions
Christmas in retail is a team effort, so be ready to discuss your experience working in teams. Provide examples of how you've collaborated with colleagues to achieve common goals, especially during busy times.