Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and showcase innovative products in a vibrant retail environment.
- Company: Join Virgin Media O2, a leader in technology and customer experience.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career in tech.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
- Other info: Flexible shifts and opportunities for personal growth in a collaborative team.
Retail Advisor, 16hrs – Swindon – Virgin Media O2
Location: Swindon
Job Family: Retail
Job Type: Part Time
Posted Date: 22-Oct-2025
Ref #: 70023
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Video: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
The Must Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in It for You
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10% of your salary.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If successful, you’ll receive a call from one of our recruiters to discuss the role in more detail and answer any questions.
So, What Are You Waiting For?
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
#J-18808-Ljbffr
Retail Advisor, 16hrs, Swindon employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and confidence, which are key for a Retail Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion for technology! Since this role involves helping customers discover tech solutions, be ready to share your thoughts on how technology can improve lives. This will demonstrate your genuine interest and make you a memorable candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the recruiter’s mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Advisor, 16hrs, Swindon
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the opportunity to work with us at Virgin Media O2. A positive attitude can really make your application stand out, so let us know why you’re keen to join our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's products and services. Being able to discuss how these can benefit customers will show your genuine interest in technology and help you build rapport during the interview.
✨Show Off Your People Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of a Retail Advisor.
✨Be Ready to Adapt
Since flexibility is key in retail, be prepared to discuss how you've handled changing situations or customer demands in previous roles. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture or performance goals. This shows your proactive attitude and genuine interest in the role, making you stand out as a candidate.
