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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, an inclusive employer with a vibrant culture.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Receive tailored training and support in a fast-paced retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27900 - 27900 £ per year.
This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Scunthorpe
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
- You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days' annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
Next steps:
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Scunthorpe employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Scunthorpe
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to handle different customer needs. Role-playing with a friend can help you feel more confident when it comes to building rapport with customers.
✨Tip Number 3
Be ready to share your passion for technology! Since this role involves showcasing innovative products, think about how technology has made a difference in your life. Sharing personal stories can make you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 16hrs, Scunthorpe
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any previous retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the opportunity to work with Virgin Media O2. We love candidates who are genuinely interested in our products and services, so let us know why you want to join our team!
Check Your Details: Before hitting that submit button, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in a retail environment!
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build rapport and tailor solutions to meet their needs.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to changing situations in previous roles. Emphasise your willingness to work collaboratively with a team and how you can contribute to a positive store environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.