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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, an inclusive employer with a vibrant culture.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Receive tailored training and support in a dynamic retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27900 - 27900 £ per year.
This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Penrith
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you're well-prepared for success and able to serve our customers. You'll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days' annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
Next steps:
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Penrith employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Penrith
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for customer service and technology.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Remember, they’re looking for someone who can build rapport with customers, so be friendly and approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 16hrs, Penrith
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the opportunity to work with Virgin Media O2. We love candidates who are genuinely interested in our products and services, so let us know why you want to join our team!
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in a retail environment. And remember, apply through our website for the best chance!
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to build rapport and tailor solutions to meet customer needs.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would approach a customer in the store, welcoming them and understanding their needs. This will help you feel more confident and showcase your communication skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.