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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store atmosphere.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and comprehensive health benefits.
- Why this job: Be part of a supportive team, receive tailored training, and grow in a dynamic retail environment.
- Qualifications: Confidence, communication skills, and a passion for customer service are essential.
- Other info: Previous retail experience is a plus, but not required; a love for technology is key.
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Summary
Location
Omagh
Job Family
Retail
Job Type
Part Time
Posted Date
04-Jul-2025
Ref #
68111
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of ÂŁ12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Our Recruitment Process
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
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Industries
Telecommunications
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Retail Advisor, 16hrs, Omagh employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Omagh
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will not only help you in conversations with customers but also demonstrate your genuine interest in technology, which is a key trait they are looking for.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in welcoming customers and recommending tailored solutions, which is crucial for the Retail Advisor role.
✨Tip Number 3
Showcase your resilience and motivation by preparing examples of how you've achieved goals in previous roles. Be ready to discuss these experiences during any informal chats or interviews, as they highlight your ability to thrive in a fast-paced retail environment.
✨Tip Number 4
Network with current or former employees of Virgin Media O2 on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Retail Advisor, 16hrs, Omagh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and communication skills, in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your ability to build rapport and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your genuine interest in technology and how it can improve lives, as well as your motivation to achieve team goals and adapt to a fast-paced environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the values of Virgin Media O2.
✨Demonstrate Your Knowledge of Technology
Since the role involves showcasing innovative products, it's crucial to have a genuine interest in technology. Brush up on the latest products and services offered by Virgin Media O2, and be ready to discuss how they can improve customers' lives.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you successfully resolved a customer issue or adapted to a fast-paced environment, as these will highlight your resilience and adaptability.
✨Exude Confidence and Approachability
As a Retail Advisor, you'll need to welcome customers with a friendly attitude. Practice your body language and tone of voice to ensure you come across as approachable and confident during the interview, making it easier for the interviewer to envision you in the role.