At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Receive tailored training and support in a collaborative environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 28000 - 32000 € per year.
Location: Newry
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well‑prepared for success and able to serve our customers.
You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Newry employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Newry that prioritises employee growth and well-being. With competitive pay, comprehensive benefits including private medical cover and generous leave policies, as well as tailored training to ensure your success, we empower our Retail Advisors to thrive in a supportive environment where every interaction is meaningful. Join us to not only advance your career but also to make a positive impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Newry
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your confidence and communication skills, which are key for a Retail Advisor.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past roles where you delivered great customer service or worked as part of a team. This will help you demonstrate your proactive attitude and team spirit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Retail Advisor, 16hrs, Newry
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to highlight your relevant experience and skills that match the Retail Advisor role. Use examples from your past jobs or experiences that demonstrate your ability to connect with customers and work in a team.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows attention to detail!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly about the next steps!
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build rapport and tailor solutions to meet their needs.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to different situations in previous roles. Emphasise your willingness to work flexible hours and collaborate with your team to achieve goals. This aligns perfectly with the dynamic environment at Virgin Media O2.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
