At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, a leader in telecommunications with a supportive team.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and excellent growth opportunities in a dynamic environment.
- Why this job: Shape memorable moments for customers while kickstarting your career in retail.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
Overview
Location: Leeds - White Rose
Salary: Competitive + Fantastic Benefits
Job Family: Retail
Job Type: Part Time
Posted Date: 18-Sep-2025
A Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What you’ll be doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Video: Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. You’ll Also Receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
We also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to discuss the role in more detail.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Sales and Business Development
Industries
- Telecommunications
Retail Advisor, 16hrs, Leeds - White Rose employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a supportive team environment and tailored training to ensure your success as a Retail Advisor in Leeds - White Rose. With competitive pay, comprehensive benefits including private medical cover and generous leave policies, along with opportunities for personal growth in a dynamic retail setting, we empower our employees to thrive while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Leeds - White Rose
✨Tip Number 1
Get to know the company! Before your interview, check out their website and social media. Understanding their values and products will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for customer service and technology.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your attitude towards the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the recruiter's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Advisor, 16hrs, Leeds - White Rose
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the opportunity to work with us! A positive attitude can go a long way, so let us know why you’re keen to join our team and how you can contribute to creating memorable moments for our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to build rapport and meet customer needs.
✨Practice Common Interview Questions
Think about common interview questions related to retail and customer service. Practise your responses, focusing on how you can adapt to different situations and challenges. This will help you feel more confident during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.
