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For Companies At a Glance
- Tasks: Engage customers, recommend products, and maintain a welcoming store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible hours, and generous leave policies including a birthday day off.
- Other info: Receive tailored training and opportunities for progression through our accreditation programme.
- Why this job: Shape memorable customer experiences while growing your career in a supportive team.
- Qualifications: Confidence, communication skills, and a passion for technology are essential; retail experience is a plus.
Join to apply for the Retail Advisor, 16hrs, Leeds – Trinity role at Virgin Media O2
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Join to apply for the Retail Advisor, 16hrs, Leeds – Trinity role at Virgin Media O2
Summary
Location
Leeds
Job Family
Retail
Job Type
Part Time
Posted Date
22-Jul-2025
Ref #
68472
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Our Recruitment Process
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Retail Advisor, 16hrs, Leeds - Trinity employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Leeds - Trinity
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about tech-related topics. This will not only boost your confidence but also prepare you to build rapport with customers in a retail environment.
✨Tip Number 3
Be ready to showcase your flexibility and resilience during the interview process. Think of examples from past experiences where you've adapted to changing situations or met challenging goals, as these traits are highly valued in a fast-paced retail setting.
✨Tip Number 4
Research the company culture at Virgin Media O2. Understanding their values and mission will help you align your answers during interviews and show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Retail Advisor, 16hrs, Leeds - Trinity
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight the key responsibilities and required skills, such as customer service and communication skills.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any previous retail or customer service experience, even if it's not extensive, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team at Virgin Media O2.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice relevant skills, such as situational judgement and customer interaction scenarios.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns perfectly with Virgin Media O2's values.
✨Demonstrate Your Tech Savvy
Since the role involves showcasing innovative products, be prepared to discuss your interest in technology. Mention any relevant experiences or knowledge you have about tech products that could help customers make informed decisions.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific examples from your past experiences where you successfully resolved customer issues or met performance goals.
✨Exude Confidence and Approachability
During the interview, maintain a friendly and confident demeanour. Practice your body language and ensure you come across as approachable, as this is crucial for building rapport with customers in a retail environment.