At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, and generous leave policies.
- Other info: Receive tailored training and support in a collaborative environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27800 - 27800 £ per year.
Location: Hull - Jameson Street
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well‑prepared for success and able to serve our customers.
You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Hull - Jameson Street employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. As a Retail Advisor in Hull, you'll benefit from tailored training, competitive pay, and comprehensive health benefits, all while working in a supportive team environment that encourages collaboration and innovation. Join us to not only enhance your career but also to make meaningful connections with customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Hull - Jameson Street
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for customer service and technology.
✨Tip Number 3
Show your personality! When you meet the team, let your enthusiasm shine through. Share stories that highlight your communication skills and how you've gone above and beyond for customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 16hrs, Hull - Jameson Street
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any previous retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the role and the company! We love candidates who are genuinely interested in being part of our team and contributing to our mission of delivering exceptional service.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about the role and our fantastic benefits.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, take some time to research Virgin Media O2 and their products. Familiarise yourself with their services and think about how you can help customers discover what suits them best. This will show your genuine interest in the role and the company.
✨Show Off Your People Skills
As a Retail Advisor, building rapport is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to deliver great service, as this will highlight your communication skills and passion for helping others.
✨Be Ready to Adapt
Flexibility is important in retail, so be prepared to discuss how you handle changing situations or customer demands. Share experiences where you had to think on your feet or adapt your approach to meet a customer's needs, showcasing your resilience and motivation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you understand if it’s the right fit for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the role.
