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For Companies At a Glance
- Tasks: Engage with customers, recommend products, and maintain a welcoming store environment.
- Company: Join Virgin Media O2, where meaningful connections matter.
- Benefits: Enjoy competitive pay, private medical cover, and generous leave policies.
- Why this job: Shape memorable moments while growing your career in a supportive team.
- Qualifications: Confidence, communication skills, and a passion for technology are key.
- Other info: Receive tailored training and the chance to earn more through accreditation.
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Summary
Location
Brighton
Job Family
Retail
Job Type
Part Time
Posted Date
20-Aug-2025
Ref #
68980
Location: Brighton
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Retail Advisor, 16hrs, Brighton employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Brighton
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding what they offer will help you engage customers effectively and demonstrate your genuine interest in technology.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will boost your confidence and prepare you for the friendly, approachable attitude expected in the Retail Advisor role.
✨Tip Number 3
Showcase your flexibility by being open to different shifts and adapting to various customer demands. Highlighting this adaptability during your interview can set you apart from other candidates.
✨Tip Number 4
Research common retail scenarios and think about how you would handle them. Being prepared with examples of how you've successfully dealt with customer service challenges can impress your interviewers.
We think you need these skills to ace Retail Advisor, 16hrs, Brighton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight your customer service skills and any relevant experience in retail or sales.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your communication skills, resilience, and any previous experience in customer service or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully helped customers in the past and how you can contribute to the team at Virgin Media O2.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Brush up on your customer service scenarios and think about how you would handle various situations in a retail environment.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
As a Retail Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent service in the past, and express your enthusiasm for helping people find the right products.
✨Demonstrate Your Knowledge of Technology
Virgin Media O2 values a genuine interest in technology. Brush up on their latest products and services, and be ready to discuss how technology can enhance customer experiences. This will show that you're not just a good fit for the role, but also for the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult customers or adapt to changing situations, and explain how you managed those challenges effectively.
✨Exude Confidence and Approachability
Your attitude during the interview matters. Practice maintaining a friendly and approachable demeanour, as this reflects the qualities Virgin Media O2 seeks in their Retail Advisors. Remember, they want someone who can make customers feel welcome and valued.
